Complaint Review: Sprint Nextel - Atlanta Georgia
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- Author Confirmed
- Sprint Nextel PO Box 105243 Atlanta, Georgia U.S.A.
- Phone:
- Web:
- Category: Cellular Phone Companies
Sprint Bogus Charges, Acotel Binary Sprint Nextel Bogus Charges Mysterious Charges show up. Atlanta Georgia
*UPDATE Employee: Offer to assist
*Consumer Comment: Acotel Binary and Qtones charges
Show customers why they should trust your business over your competitors...
I recently bought a new phone with Sprint/Nextel; making my contract renew. My monthly bill for the family fair and flexible plan is about $210-$220 a month. We have had the plane for about 2 months now. This month I get the bill and almost choke, when I see the amount of $770.94. The total minutes were 3 times the regular amount and there are bogus charges from Acotel Binary and Qtones. I already spend an average of 1.5-3 hours a month with sprint customer service; which is voted the #3 worst customer service in the US by MSN. The only option I am finding myself in is to cancel the contracts and move on.
Firedawgs
East Falmouth, Massachusetts
U.S.A.
This report was posted on Ripoff Report on 05/10/2008 06:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-nextel/atlanta-georgia-30348/sprint-bogus-charges-acotel-binary-sprint-nextel-bogus-charges-mysterious-charges-show-up-331909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Offer to assist
AUTHOR: Sprint Customer Assist Team - (U.S.A.)
SUBMITTED: Monday, May 19, 2008
Firedawgs, would you be willing to have someone look into this problem further? As an employee, I'd like to help if possible. If so, please send an email to Customerassistteam@sprint.com.
#1 Consumer Comment
Acotel Binary and Qtones charges
AUTHOR: RobandMar01 - (U.S.A.)
SUBMITTED: Saturday, May 10, 2008
Sounds like someone on your plan went online and entered their phone # on one of those "10 free ringtones" websites. Sprint has nothing to do with these charges. they are a different company sending the bill to sprint and sprint just passes along the charges. As far as the seven hundred and some odd dollar bill. wow!! Some of it is going to be for a prorated amount but the rest. you need to make sure they are not charging you for a ph (?) or internet access....if someone is accessing the internet from your phones and you do not have a internet plan that could cause your bill to skyrocket fast!!
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