Complaint Review: Sprint PCS - Kansas City Missouri
- Sprint PCS 4900 Main Kansas City, Missouri U.S.A.
- Phone: 222-211-4727
- Web:
- Category: Cellular Phone Companies
Sprint PCS company wants me to pay money for defective handset ripoff Kansas City Missouri
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I currently have a Samsung a900 handset which has many issues. Here is a brief list of them:
-GPS: doesn't locate and wont work applications such as Telenav and Garmin
-T9 predictive text function doesn't allow me to teach it new words
-handset randomly re-boots
-when I am dialing a number and and incoming call is received the phone will freeze
bletooth is very weak and will not pair with certain vehicles
The a900 is a very faulty phone and Samsung released the a900m which has super-seded the a900. The a900m has fixed all the descibed issues. I have talked to Sprint customerswhohave had the same problems as I have and have had their a900 handset replace free of charge with a a900m.
I have talked to Sprint's business, retention, customer service, and executive departments about the problem and they all tell me the same thing. Either I can receive another faulty and defective a900 free of charge or I can spend at least $120.00 out of my pocket to have a a900m which works the way the phone was intended to in the first place.
This is very poor customer service. I joined Sprint with a single line with a $100.00 spending limit with a $250.00 deposit. I have worked my way up to three lines with no spending limit within three years. I am very displeased and thay is why I am have written to the Better Business Bureau and to ripoffreports.com. I will go through all proper channels until my complaint is heard by everyone.
Joe
San Jose, California
U.S.A.
This report was posted on Ripoff Report on 10/15/2006 03:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-pcs/kansas-city-missouri-64112/sprint-pcs-company-wants-me-to-pay-money-for-defective-handset-ripoff-kansas-city-missouri-215856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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