Complaint Review: Sprint PCS - Kansas City Missouri
- Sprint PCS 4900 Main Street Kansas City, Missouri U.S.A.
- Phone: 888-569-4927
- Web:
- Category: Cellular Phone Companies
Sprint PCS said the ETF would be waived due to poor service, then we were billed for it. Rip-off! Kansas City Missouri
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My husband called Sprint to cancel the phone service we carried with them due to poor coverage and just plain out horrible service. We never received service at our home nor at his job (which if he called me we were charged roaming) both being not 10 minutes from Sprint towers. According to their coverage map, we were covered and should have gotten service.
The customer service rep told him that the ETF would be waived and proceeded to cut the service off. A month later we received a bill for the ETF plus taxes and surcharges. He called and was pretty much told this verbal agreement for the waived ETF never took place and they had no record of this ever taking place. He told them we were gonna report them to the BBB and all tehy said was "thank you for calling Sprint".
I filed with them and now we have started getting calls from the executive office of Sprint. But this calls come in unanswered. I feel that if they want to communicate with us they can do so by mail..thats one of those fool me once, fool me twice deals. I'll keep ya updated whenever something happens maybe it will help someone else having similar problems.
Amanda
Ooltewah, Tennessee
U.S.A.
This report was posted on Ripoff Report on 06/25/2004 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-pcs/kansas-city-missouri-64114/sprint-pcs-said-the-etf-would-be-waived-due-to-poor-service-then-we-were-billed-for-it-r-96450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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