Sprint Pcs Added extra charges, changed original contract without knowledge, representative took money, extended contract sent a new phone that did not work. Nationwide

was explaining what extra charges could be on your bill. I am not an employee, I just understand the billing system. 1 cent a kilobit could have easily come from 11 minutes of usage......... it goes by downloaded content not cost per minute. Anyways, it is good you found a cell phone company that works, unfortunatly Sprints service does suck some places in the U.S.

First... this was a long time ago. When things were not done probably like they are now. Not to be smart but I did say I signed the contract with her at her residence. There was nothing done over the phone! The only time that I talked to them was to see what my options were.If I had known that she was able to change it the contract so easily without my knowledge I wouldn't of signed up with them. I read the contract over and over. I was at her house for more than two hours asking questions. It was a bad decision to sign up but like I stated before I was 18. When Sprint changed my contract after buying a new phone...I did not agree to that. Nothing was read back to me three times or even one time. I was at a sprint store and bought it outright! There was no discount on the phone. So why would I want to agree to another year of service with a company who rips me off every month? When I explained to them about what happened they eventually they let me change my plan only because of the inconvenience. I was suppose to be able to change it without extending it for any period of time.

The extra charges where not just from roaming they were also from charging for minute overages for a phone that did not work. They also charged for minute overages on all dropped calls. Whether or not the roaming charges were billed from a third party, that still doesn't justify the fact that the phone roamed no matter where I went 90% of the time and that it was defective device.

Only if you were handed the short end of the stick and paying the price of a monthly car payment every month for a cell phone....then can you or anyone else understand my frustration. Who said that I even used text messaging? It doesn't state it anywhere in my complaint. The Internet? You said stated the cost .1 per kilobyte. I beg to differ. I'll give you an exact charge on my bill... for 11 minutes they charged me $4.29 cents (bill right in front of me from 6 years ago). Like I said my phone connected to it automatically.

If you are going to disagree then you should read it thoroughly. I didn't' like Sprint then, don't like them now and never ever will. I am happy with my cell phone company right now and have been for four years. Why is it that they have approximately 1060 reports on them? Seriously think about it. Even if only half of the people are telling the truth that's still way too many. You sound just like an employee and if you are and are also happy with them I'm glad for you. You might be one the other end one day so I would respect others complaints. Why even write if your not trying to help?

To anyone else please respond if you have had a similar experience or actually have information on what I could actually do please let me know. I'm only interested in a solution not opinions on my complaint, After all isn't that why this web site was created. My complaint is about an unfair business practice and this is the correct web site for justice to be served. Kudos to Ed!

The internet ,roaming and/or text messageing are NOT included in your contract (with what you said you had )and you will be charged extra for them. they all are charged per use... internet is .1 cent a kilobite? and roaming is not charged by Sprint, it is charged THRU Sprint by the companies tower ( verizon,ect) you are talking off of. Text messaging I believe if you do not have a plan for it is 10 cents a text. Sprint has to have recorded verbal to extend your contract and verify it 3 times, so you where told when you got the new phone.

The collection amount will show on your credit, it is you early termination fee per your contract. As far as the lady who lied.... That part suks, they should have offered you a reasonable discount because of that IF your contract you signed stated those terms. If it did not you are at fault becaue you should always read what you sign.

I disputed them on my credit report and now somehow it says that they have reported fairly under the fcra guidelines. Don't ask me how!! I would love to start a class action lawsuit against them!! I don't want or need the money if there is any available. i just want them exposed!!! Just tell me if one has already been started or how to start one. Please!!