Sprint Pcs ripoff Louisville kentucky

Sprint pcs has the worst customer service I have ever dealt with.

I have been with sprint for nine months of hell.My first problem I had with them they called to collect on a bill that wasnt even mine.I told the women on the phone that my account was not passed due and i wasn't due for a payment until the 18th.

she told me if I didnt make a payment she would cut my service off.So i gave her a check buy phone in the amount of 60 dollars.

The next day my phone was shut off and i called csr they told me that I had never made a payment.Then i explained that this women called on my sprint phone and i gave her a check.They said they had no record of this.The next day I had called my bank and the check had cleared.

I called sprint back and they said they would open a case and temp. put my phone back on. About a week later i got my statement back from the bank and the check had someone else name on it where my name was supposed to be.the person lived in vegas-i live in nj.i called sprint back very upset they said the accounts somehow got mixed up.then said they would give me 50 minutes free,I told them iwant to cancel and told me 1 would be charged 150 dollars,so i didnt cancel.

The second problem i had was the 1010 phone.sometimes i would be on the phone and i could hear but no one could hear me,or i would have no service outside of my home or job.then one day my charger stopped working so i had it.i called sprint and they told me the 1010 phone has alot of problems that they would replace it with the 1200 but i had to go to a sprint store.The closest sprint store to me was ny,ny so i went all the way there to be there for (1 minute!!!) something that really could have done over the phone because they wanted me to mail my old phone back.3 days later i got my new phone but with no charger or instructions,how did they expect me to use it!i called them for 2 days arguing with them they finally agreed to send me a charger so i waited it never came.

I called them back they send their was no order in the system. i argued again for 1 day they tried to send me back to a sprint store i told them no so they put me on the phone with some special deptmarment ussa and they said they would send it.It came and guess what it was the wrong charger it didnt fit my phone.IT took me another 4 days to clear this up and they told me the only way they would send it if they could charge it on my accountand then credited me back. i finally got the charger and im still waiting for my credit.

I spent three weeks to get a phone and a charger.I dealt with some of the nastiest csrs and some of them were just plain stupid.I had one hang up on me when I asked for a supervisor,another tell me its a 45 minute wait,and another tell me a supervisor will call me back in 24 hours.I was transfered around over and over again.NO one would help me-sprint hires the worst customer service,they scam you,and they wont even help you when its their fault.They suck and i cant wait for my year to be over.I want to sue the bastards-i want to get in contact with cory from houston,texas and join the class action.

Jessica
bloomfield, New Jersey
U.S.A.