Sprint Sucks!! rip off customers

WELL I'M TRYING TO FIGURE OUT WHERE TO START

I WILL START OFF BY SAYING TO THE CUSTOMER'S THAT I'M SO SORRY FOR ALL THE CRAP THIS COMPANY IS TAKING YOU THROUGH FROM CSR THE SERVICES AND THE PRODUCT...NOW LETS GET DOWN TO THE REAL REASON I'M ON HERE..WHEN YOU GET TO WORK THE 1ST THING IN YOUR MIND IS WHAT'S GOING TO CHANGE TODAY OR WHO'S GETTING FIRED ON A FOR REAL NOTE TO THE CUSTOMER'S THE SURVEY'S THAT YOU TAKE DETERMINE WHAT THE REP'S GET PAID AND IF SOMEONE WAS NICE TO YOU AND HELPED YOU AS MUCH AS THEY COULD THEN YOU HAVE TO BE TRANSFERED 5 TIMES AND THEN YOU CALL BACK THE NEXT DAY AND A REP TALKS TO YOU BAD THE 1ST REP YOU TALKED TO THAT WAS NICE AND YOU KNOW THE ESCALTED IT FOR YOU AND PROMISED TO CALL YOU BACK IN A FEW DAYS TO CHECK ON YOU THEY MAY WHEN YOU GET THAT CALL FOR THE SURVEY BECAUSE YOU'RE MAD AT SPRINT OR THE STUPID RUDE REP YOU TALKED TO YOU SAY 'NO' THE ISSUE WAS NOT RESOLVED THE CHECK TURNS INTO PENNIES SO JUST MAKE SURE YOU KNOW WHO'S FAMILY YOU'RE TAKING MONEY FROM THE PERSON THAT DIDN'T DESERVE IT TAKING OVER 2000 CALLS A MONTH FOR THIS D**N COMPANY AND 13 TO 18 CUSTOMERS DETERMINE YOUR PAY JUST ANOTHER WAY FOR THEM TO POCKET OUR MONEY AS WELL AS THE CUSTOMERS....

NEXT AHT CUSTOMER YOU ARE ONLY WORTH SECONDS OF THE COMPAINES TIME THEY SEND PEOPLE TO THE REPS TO TRY TO GET THEM TO HURRY AND END THE CALL SO THEY CAN MEET THERE AHT GOAL FOR THE DAY....NEXT IS SALES YOU GUYS DON'T REALIZE YOU'RE ALSO A SALE AS WELL WE ARE FORCED TO LIE TO YOU ABOUT WHAT IS BEST FOR YOU SOME CUSTOMERS NEED TO CHANGE THERE PLAN AND SOME NO THEY THREATEN US IF WE DON'T SALE THEY WILL FIRE US OR TELL US WE CAN'T GO HOME UNTIL WE MAKE A SALE UNBELEIVEABLE.....NEXT CUSTOMERS I KNOW UR CONFUSED ABOUT THIS ONE BECAUSE I AM THE PRORATION CHARGES THEY SWEAR WHEN THE PLAN CHANGE THAT SAME DAY THAT IT WILL BE PRORATED BUT THE PART I'M CONFUSED ABOUT IS WHY AM I BEING CHARGED FOR THE PLAN IN FULL AND MY NEXT BILL I GET CHARGED FOR THE FULL PRICE NEXT MONTH SORRY TO TELL YA IT WANT CUT EVEN THEY JUST GOT YOU FOR YO $$$$$$$$$$$ THINK ABOUT CAREFULLY...THE BONUS MINS THAT YOU BUY FOR $5.00 FOR 100 MINS YOU BUY I HAD 1 CUSTOMER WHO WAS OVER ON HER MINS BY ABOUT A LIL OVER 100 MINS AND THE CUSTOMER SAID THAT SHE WANT TO BUY 25.00 WORTH HER PLAN WILL START THE NEXT DAY  SHE JUST WANTED TO MAKE SURE SHE WILL BE OKAY SO WHAT I DID WAS BACKED DATED THE 200 MINS TO MAKE SURE HER OVERAGE WAS TAKEN CARE OF AND THE 300 MINS I DIDN'T BECAUSE THEY WOULD EXPIRE AFTER THE 30 DAYS AND I DON'T WANT NOBODY TO PAY FOR SOMETHING THEY WANT USE SO I ALWAYS CHECK TO MAKE SURE ET IS OKAY BUT SPRINT HAS I CALL THE PERSON A GHOST PERSON THAT WILL GO BAC INTO THE SYSTEM AND BAACKDATE THEM ALL SO U PAY 25.00 FOR ONLY 200 MINS USED AND I KNOW THEY PRAY TO GOD THEY CALL BACK IN FOR THE NEXT CYCLE AND BUY SOME MORE THINK ABOUT HOW MANY PEOPLE THEY HAVE DONE THIS TO...

NEXT POINT IM SURE THIS PIC MAIL CRAP YES PIC MAIL IS FREE HIDDEN IN THERE SCAM FOR REPEAT CALLER AND FAILED IR THEY NEVER TOLD THE CUSTOMERS THAT THNE INTERNET IS NEEDED IN ORDER TO MUCH HAVE THE DATA CHARGES...THE 150.00 HUP YES YOU GET THE LOVELY 150.00 THAT THEY GIVE YOU FOR BEING A CUSTOMER FOR 2 YEARS PREM CUST 1 YEAR THINK ABOUT THIS ONE THEY CHARGE YOU THE 18.00 FEE NOT INCLUDING TAX SO 150.00-18.00 UR NOT GETTING THE FULL HUP THINK ABOUT HOW MANY MILLIONS OF CUST THEY DO THAT TO 18.00 TIMES WELLLLLLLLLLL DO THE MATH......NEW ADJUSTMENT POLICY CAN YOU BELIEVE THEY WANT US TO ONLY GIVE YOU GUYS 10% OF WHATEVER IS DUE TO YOU EXAMPLE I HAD THIS STUPID TELL ME THAT THE CUSTOMER HAD 75.00 CHARGE ON BOTH BILLS FOR DATA BECAUSE THE STORE DID NOT BLOCK HER 8 YR OLD SON'S INTERNET I SAID HOW DOES SHE ONLY GET 10% OVER REALLY AN ISSUE THE STORE WHICH WE ALL WORK TOGETHER BUT AN ISSUE WE CAUSED HE TOLD ME TO GIV HER 10% OF EACH CHARGE ON THE 2 BILLS I TOLD HIM YOU SOUND REALLY STUPID SO I GAV HER THE ADJUSTMENT SOME ADJUSTMNET NEED TO BE MADE FOR ISSUES WE'VE CAUSED BUT I DID WHAT I FELT WAS RIGHT..... 

WE ARE ROBOTS FOR SPRINT AND IF YOU'RE NOT PERFECT THEN YOU WILL GET WALKED OUT OF THE DOOR.....I HAVE SEEN SO MUCH FOR WORKING FOR THIS COMPANY I WILL NEVER WORK FOR ANOTHER CALL CENTER EVER....ALSO WHENEVER THE CUSTOMERS THAT ARFE ON WHAT THEY CALL THE GRANDFATHERS PLAN IF YOUR PLAN CHANGES AND YOU DIDN'T CALL IN TO DO IT MOST LIKELY SOMEONE HAD TO GET THE SALE FOR THE DAY AND FOR YOU YOUR BILL GOES UP AND YOU WILL NOT BE ABLE TO GET IT BACK.......THIS JOB PUT'S YOUR STRESS LEVEL INTO OVER DRIVE SERIOUSLY ON THE FLOOR THE REASON IT TAKES SO LONG FOR US TO GET THE A SUP BECAUSE THEM MF IS EVERYWHERE BUT ON THNE FLOOR THE ONLY TIME THEY ALLLLLL ARE ON THE FLOOR AND HELPING IS WHEN THE HEAD PEOPLE COME IN TOWN THEN EVERYBODY AND THERE MAMA IS PRETENDING LIKE THEY CARE ABOUT THERE TEAM OR THE CUSTOMER......LAST THING I WILL SAY THIS FAILED SURVEY CRAP NEEDS TO STOP BECAUSE WHEN YOU FAIL THEM BECAUSE THE CUSTOMER HATES SPRINT SO MUCH NEEDS TO BE OVER TURNED NOT JUST IN PRISM BUT ALL SYSTEMS THIS COMPANY IT TRYING TO HAVE THERE HANDS IN EVERYBODIES POCKET AND THE 4.99 ASL CHARGE WHAT DO YOU KNOW SOMEONE SITTING AT THERE BIG TABLE FOUND ANOTHER WAY TO FU** YOU GUYS 4.99 TIMES DO THE MATH THAT CAN'T BE LEGAL.....IM SORRY ABOUT LAST LEAVE YOU WITH FOOD FOR THOUGHT IF YOUR PHONE IS BROKEN WELL YOU IN TROUBLE......TO ALL HIGHER PEOPLE AND THE SUPS OM'S AND GM'S REMEMBER GOD GIVE IT GOD TAKE IT AWAY DON'T LOSE YOSELF FOR A JOB IF IT'S NOT OF GOD BUT BY THE DEVIL BE CAREFUL YOU CAN'T TAKE THIS JOB OR MONEY WITH YOU AND ONLY YOU AND GOD WILL BE STANDING THERE OVER YO REPORT CARD DON'T LET THIS JOB COST YOUR SOUL BECAUSE THE DEVIL BROUGHT YOU WITH MONEY AND POWER

I have a Sprint phone.I have 700 mins w/free nights and weekends.I had got a $200 dollar phone bill last month for one month.My bill is only suppose to be $69.99 a month unless I go over my minutes.It said I went over 100 and someting minutes.I paid the bill.My new minutes come in on the 13th of every month so on SATURDAY the 13th I viewed my minutes that morning before I had even used any minutes.It said I had used 27 minutes.ON A WEEKEND.So I called sprint and got no resonable answer.And then the next day on a SUNDAY I checked my minutes it said I had used 35 minutes.So I know sprint is a rip off.

I'm in my seventh year as a Sprint customer and on my fifth phone since I signed up (currently a Samsung Instinct). I haven't had any problems with Sprint. In fact, I get a 25% discount on my service, I'm in a tier that allows me to upgrade phones every 12 months instead of every 22 months and I've never had a problem upgrading plans. They have yet to give me a reason to drop them as my carrier.

I never Had Any Problems With Sprint At All And they Have Excellent Service
I have Been With Them Since July 2008 Not Too long Ago i upgrade to Samsung Instinct and I love using My Samsung Instinct

As a former employee I can tell you that Sprint does a HORRIBLE job of informing their employees what the actual policies are. That's why you can call three different times and hear three different things. Sometimes the only person who knew what the actual policy was was Jesus himself. Secondly, there's a joke around town that anytime a phone drops a call, people say "You must have Sprint." Don't trust this company. Earthlink sucks too.

I stupidly signed a contract obtaining Sprints services for a year and I am pleased to report that year is up. I work in retail and to deal with customers face to face is an entirely different matter than dealing with someone over the phone. I have done both, working over the phone is easy. At any rate, Sprint's services are horrible, when I realized I didn't get service IN MY OWN HOME, at my work, and at family's homes I complained and they did nothing. They then gave me a run around about charging for airtime and then wanted to charge me for the detailed bill when that option is free. I had to contact the FCC to straighten matters up with them. Their service is horrible, and when you do try to contact someone the staff's knowledge is usually insufficient. I was on the line trying to figure out how to keep my phone number after my contract is over with Sprint. I was on the phone for over an hour while they tried to find someone that knew what they were talking about. If you can avoid Sprint do it at all costs.

I have read many of the complaints in regards to SprintPCS and their services.

I have been a SprintPCS customer since 2000. I must say any problems have been minimal. Yes, I have had dropped calls, and many of my friends who have various other providers have also experienced this situation as well. (T-Mobile, AT&T, and US Cellular are examples.) I have used my phone through out the USA when on vacation, and I have not had any additional fees or charges. I, personally, think that SprintPCS plainly spells out the charges for over useage in minutes.

Secondly, when my mother enrolled in SprintPCS, she had a problem with her phone. She called CS, and they advised her where she could take her phone for repair. I took her phone in for her, waited for 20 minutes, and went on my way with the fixed phone in hand. She hasn't had a problem since.

I am sympathetic towards those that have received poor customer service and were given false expectations. I cannot believe that people can be so rude.

I do, however, believe that it is the responsibility of the consumer to make the best decision for themselves. Check with friends and family in YOUR area about their cellphone service and whether they are currently satisfied before signing a contract with anyone.

I hope whatever service one decides works out well for them.

My husband is in the last couple of months of his contract, thank God! His new billing statement just dropped and in spite of numerous calls this month to Sprint because he has no signal and CAN'T call out or receive calls more often than not, he was still charged for his full 1000 minutes. Usually, my husband uses between 700 and 1000 minutes per cycle. This month, he was able to use his phone for a total of 167 minutes, including off-peak. He requested a credit and was told basically that "loss of signal is your problem."

We are probably going to go ahead and put him on my plan at T-Mobile (which I love, btw)and just pay the last two months Sprint bills when they come and be rid of them forever.

Never again..

as a customer service advocate, I would like to respond to the report and rebuttals that have been reported here.

1. Yes, we do change plans and while we may have plans that have more minutes for the price you are paying now, customers and the public are informed, there are flyers that come out in the bills, television advertisements and newspaper ads. I would hate to think that if we had a division that just called our customers and let them know that the plan rates have changed, what that would do to our plans. You would not be able to get the rates that you are getting now, because of the "personalized" service, the customer would be charged more for the plans just so they could be notified of the rate changes, and that would not save anyone money.

2. At no time have I ever told a customer that they cant change thier plan, in fact when someone calls in for something I always look at thier plan and the minutes that they use to see if thier plan is right for them, if I see that they go over thier minutes, then I suggest a plan change....this is something that I have also heard my co workers do.

3. If you have an issue and would like to complain, you can do that in writing....just call us by dialing *2 on your cell phone and ask for the address to write to so that you can voice your thoughts....we will be happy to give you this information.

While I understand that you are upset and feel like you have been abused by our company, you must as an adult take responsibility for the minutes that you use on your cell phone. There are ways to check MOU. You can even go on the website that we have....while there you can even look at the plans that are there and change your plan if you are so inclined.

What amuses me about these so-called rebuttals is that while Sprint preaches 'Customer Service', these arrogant individuals above - one a Sprint employee and the other a Verizon sales person - declare without the least shame that WE, their customers, have to watch out for ourselves! (Trust Sprint? Certainly not, you stupid fool!) Well, they got that right!

Don't trust these s****.> As for getting through to their lleged 'Customer Service Representative', lots of luck. If you have all day to spare, maybe you'll succeed in reaching some imbecile - and then again, maybe you won't.

Hi, I don't work for sprint pcs, in a matter of fact I work for Verizon Wireless ( but on the retail side ). I write only to speak my frustrations with customers like yourself. You complain that sprint now increases the monthly allowed minutes for the same price and that they don't call you to inform you of that.

First of all, what is sprint? your personal secretary? I think not. They cater to millions of customers nation wide, it is almost impossible to maintain normal operations and to notify each customer of changes made to services. Also, besides that, its irrelevant!!!

The fact that if you signed a contract with sprint, you signed for a service at a particular price. Now sprint is probably kind enough to allow you to change the terms of the plans ( namely the allowed mins/month ) and yet you will still complain. Grow up!!!

Now I am not saying that all these cellular phone companies are perfect, I know customers who have just as much troubles with Sprint as they do At&t and yes even Verizon Wireless, but still, BUY WITH CARE!

Its not our jobs to change your pricing plan for you, you have to do that yourself. So with all that said, GOOD DAY!!!

look as a customer specialist i have to listen to this daily.....please use your star 4 it is only an estimate but is usually fairly accurate. we do not under any circumstance ever chage your minutes without your request!!!!

why would anyone go into your account and change your service? also i am really sorry for any lack of information you are provided when setting up service read all contracts or terms of agreements you sign with any company!

you as a consumer should be looking out for number one (YOURSELF)no one will do this for you! how many other cell co's out there give you any way of checking your minutes? please remember we are employed by this company and the bulk of the calls that roll in daily are from angry critical people I am somebodys mother, wife, sister and friend and the names most people call us every day is shameful and no i can not send the man in the tower to check yor phone or help it if you live in a metal trailer and receive a blocked signal..

like any other service if you want to try it dont agree to the term for the free phone by the phone try it month to month and see if it is what you want to do...

And by the way to all of the people who call and ask why they receive phones with out the buttons ....look at the picture on the box and open the flip!!!!!

Some people have legitimate complaints and for the bulk of us employees we do try desperately to help you and have always tried to treat any customer with respect even after being called names usually reserved for public restroom stalls...

so stop and think about how many people have already unloaded on the person you are trashing at that moment and take a deep breath and work out the situation...

By the way if your services are disrupted when you call to have your minutes increased we cant change your plan till its paid simple as that ....