ED Magedson – Founder
Sprint PCS201 ROUTE 17 NORTH, 3RD FLOOR RUTHERFORD, New Jersey United States of America
All the hell and my problems began with Sprint when I was offered a 25% discount off my 3 lines every month until the year 2092 basically it was a Lifetime Discount that was offered if I stayed with the company as a customer because I was going to transfer all 3 of my lines to another carrier because I was fed up with the BS from Sprint and my bill being so high they couldn't ever explain the ridiculous charges. Sprint also refused to send me a copy of the offer that was made to me claiming that they couldn't send me a copy of it. In the entire 3 years I was a very Loyal customer with Sprint even after they treated me like dirt I still remained a Loyal customer to them and all the hell and stress they put me thru costing me money and nearly having a nervous breakdown when I already have health matters but they didn't care nor did it stop their employees from harrassing me. Sprint didn't care.
In June 2009 a Sprint Executive name Yolanda Rodriguez starting going into my account without my authorization chnaging things without me knowing. Yolanda went as far as to change my Lifetime Discount from ending in the year 2092 to ending June 2011 which wasn't how the offer was made to me. I spoke to Yolanda about going into my account and she freely admitted to going in my account changing things and even adding notes to my account about me. After my conversation with her Yolanda started constantly calling me to the point I had to beg her to stop calling and to the point I wouldn't even answer my phone anymore and this was on my home phone where myself and my family lives.
I then started receiving calls from a co-worker of Yolanda's by the name of Debbie Broussard. I told Debbie I didn't feel comfortable talking to Yolanda and didn't trust her because of her going into my account without my authorization and Debbie told me, "well you're going to have to deal with Yolanda rather you want to or not" I then told Debbie I didn't have to deal with either one of them harrassing me and I won't so I hung up on Debbie. The straw that broke the camel's back was when another co-worker name Kakima Webb started contacting me then along with Yolanda Rodriguez and Debbie Broussard they conspired to have my entire account cancelled without any reason other than the complaints I filed that were being looked into. I spoke to Hakima Webb on 8-24-2009 and she didn't mention anything about my account being cancelled although they already knew that it was going to be. The next week on 9-4-2009 I received a letter in the mail telling me I need to have all 3 of my line transferred to another carrier by 9-24-2009. Not only that Hakima threatened me in the letter teling me not to patronize any of their facilities or stores as if they would know if I was actually in one of their stores.
I've been trying hard to find out what legal action I can take against them because believe it or not Sprint has done this same thing to other customers which I have copies of what another one of their employees did to another paying customer. In the copyies of the information I have a Sprint employee made death threats to another customer and was even going into his account as well and the emplyee even hacked into his personal email account making threats towards the customer. What did Sprint do? The same thing they did to me....allowed their employee to harass the customer and even though the csutomer had proof of it the next week they cancelled the customer's account but never fired the employee. It's sad that a company would allow such a thing to happen and insted of firing those employees they get rid of us the customers the ones they call "problem customers" becasue we're not afraid to stand up for ourselves.
Sprint at one point sent letters to thousands of customers telling them they were going to cancel their account because they call customer service too much. WOW....ARE YOU KIDDING ME? We as customers didn't get our accounts cancelled for non-payment or never paying we got our accounts cancelled because we stood up for ourself. Each time I filed a complaint either with the Attorney General's, The FCC, or The BBB Hakima Webb would send a copied letter as the company's response and never telling the truth. These 3 employees should'e been fired for what they did to me and my family and not only that they knew me and my family have serious health matters and needed our services. Sprint cost me nearly thousands to transfer my account and I only transferred one of my lines. I've never been treated so horribly in my life by anyone at a company.
I guess my million dollar question is....Why are these companies allowed to get away with the way they treat their customers and the business tactics they use? What can I do about my situation and what can other customers do as well? Such companies like Sprint doesn't need to be in business at all. It's not right nor is it fair. Sprint also left me with a damaged Blackberry Tour that nearly burnt my ear and when I called in to exchange it because they new and admitted they were having problems with it Yolanda Rodriguez, Debbie Broussard, and Hakima Webb had put a not on my computer "PLEASE DO NOT EXCHANGE THIS CUSTOMER'S DEVICE". Not only that Yolanda Rodriguez had went back in my account and put the same note bcak on my account after lying to me and telling me that she had take the note off my account. The note I was told read, 'PLEASE DO NOT HANDLE THIS CUSTOMER'S ACCOUNT PLEASE TRANSFER TO ME YOLANDA RODRIGUEZ" and alot of the representatives didn't understand why she diit so I told them because of my complaints bt she had no right to do so because I didn't need to be transferred to Yolanda just for her to transfer me to what ever department I needed. A representative in Sprint's Financial Department had to tell Yolanda she could get off the call one day because she tried to stay on the phone and lie to the representative telling her I was being abusive to the employees which wasn't true.
Yes at times I did get very upset with Sprint's representatives but if you been thru what i have with them anyone would understand why. Just because I have a health matter don't mean I'll let you think you're going to use your power to mistreat me as a customer. I also emailed Sprint and a Supervisor name Layla contacted me to let me know that she could see on my account where Yolanda Rodriguez and Debbie Broussard were harrassing me and even when I asked Yolanda to stop contacting me and she kept calling me any way. It makes me wonder because even Layla's Supervisor so he claims that Hakima Webb, Yolanda Rodriguez, nor Debbie Broussard would even tell him why they cancelled my account so I told him why. I told him it was because I made complaints about them harrassing me among other things as well. I don't have to put my whole name on this report because trust me they'll know who I am. I won't stop until I can get the help I've been looking for even if it's legal help.
This report was posted on Ripoff Report on 04/27/2010 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/rutherford-new-jersey-07070/cellular-phone-companiessprint-pcssprint-pcs-yolanda-rodriguez-a4c52htm-597574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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