• Report: #597574
Complaint Review:

Sprint PCS

  • Submitted: Tue, April 27, 2010
  • Updated: Thu, January 10, 2013

  • Reported By: MSLADY72 — DETROIT Michigan United States of America
Sprint PCS
201 ROUTE 17 NORTH, 3RD FLOOR RUTHERFORD, New Jersey United States of America


*Consumer Comment: Similar Problems

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All the hell and my problems began with Sprint when I was offered a 25% discount off my 3 lines every month until the year 2092 basically it was a Lifetime Discount that was offered if I stayed with the company as a customer because I was going to transfer all 3 of my lines to another carrier because I was fed up with the BS from Sprint and my bill being so high they couldn't ever explain the ridiculous charges. Sprint also refused to send me a copy of the offer that was made to me claiming that they couldn't send me a copy of it. In the entire 3 years I was a very Loyal customer with Sprint even after they treated me like dirt I still remained a Loyal customer to them and all the hell and stress they put me thru costing me money and nearly having a nervous breakdown when I already have health matters but they didn't care nor did it stop their employees from harrassing me. Sprint didn't care.

In June 2009 a Sprint Executive name Yolanda Rodriguez starting going into my account without my authorization chnaging things without me knowing. Yolanda went as far as to change my Lifetime Discount from ending in the year 2092 to ending June 2011 which wasn't how the offer was made to me. I spoke to Yolanda about going into my account and she freely admitted to going in my account changing things and even adding notes to my account about me. After my conversation with her Yolanda started constantly calling me to the point I had to beg her to stop calling and to the point I wouldn't even answer my phone anymore and this was on my home phone where myself and my family lives.

I then started receiving calls from a co-worker of Yolanda's by the name of Debbie Broussard. I told Debbie I didn't feel comfortable talking to Yolanda and didn't trust her because of her going into my account without my authorization and Debbie told me, "well you're going to have to deal with Yolanda rather you want to or not" I then told Debbie I didn't have to deal with either one of them harrassing me and I won't so I hung up on Debbie. The straw that broke the camel's back was when another co-worker name Kakima Webb started contacting me then along with Yolanda Rodriguez and Debbie Broussard they conspired to have my entire account cancelled without any reason other than the complaints I filed that were being looked into. I spoke to Hakima Webb on 8-24-2009 and she didn't mention anything about my account being cancelled although they already knew that it was going to be. The next week on 9-4-2009 I received a letter in the mail telling me I need to have all 3 of my line transferred to another carrier by 9-24-2009. Not only that Hakima threatened me in the letter teling me not to patronize any of their facilities or stores as if they would know if I was actually in one of their stores.

I've been trying hard to find out what legal action I can take against them because believe it or not Sprint has done this same thing to other customers which I have copies of what another one of their employees did to another paying customer. In the copyies of the information I have a Sprint employee made death threats to another customer and was even going into his account as well and the emplyee even hacked into his personal email account making threats towards the customer. What did Sprint do? The same thing they did to me....allowed their employee to harass the customer and even though the csutomer had proof of it the next week they cancelled the customer's account but never fired the employee. It's sad that a company would allow such a thing to happen and insted of firing those employees they get rid of us the customers the ones they call "problem customers" becasue we're not afraid to stand up for ourselves.

Sprint at one point sent letters to thousands of customers telling them they were going to cancel their account because they call customer service too much. WOW....ARE YOU KIDDING ME? We as customers didn't get our accounts cancelled for non-payment or never paying we got our accounts cancelled because we stood up for ourself. Each time I filed a complaint either with the Attorney General's, The FCC, or The BBB Hakima Webb would send a copied letter as the company's response and never telling the truth. These 3 employees should'e been fired for what they did to me and my family and not only that they knew me and my family have serious health matters and needed our services. Sprint cost me nearly thousands to transfer my account and I only transferred one of my lines. I've never been treated so horribly in my life by anyone at a company.

I guess my million dollar question is....Why are these companies allowed to get away with the way they treat their customers and the business tactics they use? What can I do about my situation and what can other customers do as well? Such companies like Sprint doesn't need to be in business at all. It's not right nor is it fair. Sprint also left me with a damaged Blackberry Tour that nearly burnt my ear and when I called in to exchange it because they new and admitted they were having problems with it Yolanda Rodriguez, Debbie Broussard, and Hakima Webb had put a not on my computer "PLEASE DO NOT EXCHANGE THIS CUSTOMER'S DEVICE". Not only that Yolanda Rodriguez had went back in my account and put the same note bcak on my account after lying to me and telling me that she had take the note off my account. The note I was told read, 'PLEASE DO NOT HANDLE THIS CUSTOMER'S ACCOUNT PLEASE TRANSFER TO ME YOLANDA RODRIGUEZ" and alot of the representatives didn't understand why she diit so I told them because of my complaints bt she had no right to do so because I didn't need to be transferred to Yolanda just for her to transfer me to what ever department I needed. A representative in Sprint's Financial Department had to tell Yolanda she could get off the call one day because she tried to stay on the phone and lie to the representative telling her I was being abusive to the employees which wasn't true.

Yes at times I did get very upset with Sprint's representatives but if you been thru what i have with them anyone would understand why. Just because I have a health matter don't mean I'll let you think you're going to use your power to mistreat me as a customer. I also emailed Sprint and a Supervisor name Layla contacted me to let me know that she could see on my account where Yolanda Rodriguez and Debbie Broussard were harrassing me and even when I asked Yolanda to stop contacting me and she kept calling me any way. It makes me wonder because even Layla's Supervisor so he claims that Hakima Webb, Yolanda Rodriguez, nor Debbie Broussard would even tell him why they cancelled my account so I told him why. I told him it was because I made complaints about them harrassing me among other things as well. I don't have to put my whole name on this report because trust me they'll know who I am. I won't stop until I can get the help I've been looking for even if it's legal help.

This report was posted on Ripoff Report on 04/27/2010 07:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/rutherford-new-jersey-07070/sprint-pcs-yolanda-rodriguez-dont-ever-trust-sprintthey-will-lie-and-deceive-you-the-597574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Similar Problems

AUTHOR: ryharris89 - (United States of America)

I am having similar problems with Sprint and their customer service team. I am a student who originally chose Sprint because of their commitment with Google that no other provider has. I've been trying to get a student discount set up since October and have been given the runaround majority of the time. Originally, I spoke with a rep and they said my school has a 23% discount which I thought was too good to be true but I let the rep put all my info into the computer to start the process. I was then instructed that it would take 2 to 3 billing cycles to show up. I called back in November to check up on the student discount request, and the rep I spoke with claimed there was nothing in the system about any kind of discount.

That rep offered to start the discount process and requested all of my information again, telling me 2 to 3 billing cycles. I called back in December to check on the student discount request and was told by a third rep that once again there is nothing in the system about any kind of discount for my account. This rep then directed me to Sprint.com/verify and requested me to complete all information there. On a side note, this third rep told me that my discount is actually only 15%, not the previously stated 23%. When filling out the info for the verify website, I noticed that it would not let me enter my student .edu email address in the field.

I called Sprint back and they didn't know why this was, so they manually filled the info out for me and sent it off. I later received an email saying I needed to print out and fax a verification form along with proof of me being a student at my school, which I took care of on January 7. The next day I got an email back saying my request was denied and that my school is not eligible for a student discount. On January 8 I spent all of my morning on the phone with Sprint trying to find someone to help. I spoke with 4 reps, 3 supervisors (Novi, Patti, and Billy), along with a finance manager (Donna).

The first rep could not find my school or the corporate id I provided and wasted 30 minutes placing me on hold only to tell me to complete the same steps I told her I had already done. Eventually she opened a ticket for me and said I will get a call back tomorrow, so I told her to forward me to a manager. Supervisor Novi instantly found my school info in their database and forwarded it to their offline back office for review, once again stating it will be a 15% discount. After requesting Novi to account for her employees' incompetence, she hung up on me.

I called back requesting to speak with Novi again and I was forwarded to another supervisor, Patti. She looked into my account and I requested her to explain why this student discount has taken since October and still has not been applied. She told me she will go check with a customer service rep and promptly placed me on hold for 25 minutes, so I can only assume she was either taking a lunch break or perhaps one of Sprint's own was having problems with the customer service reps. I decided to call back a third time and requested to speak with a manager.

As soon as I was placed on the phone with supervisor Billy, I requested to speak with his manager. That was when I got to speak with finance manager Donna. After only one minute on the phone she informed me that my school is not eligible for a student discount. She said that they have an employee discount and possibly a "student program" which is apparently something else entirely. She could not account for everyone else telling me something different and she even couldn't tell me if my school has this so called "student program". In fact, she told me that she didn't know much about the discount program, that I would have to call back and speak with a rep about it. Really?

A third level manager knows less than a rep? After talking to Donna and exhausting every solution I had available, I posted a complaint on the bbb of Kansas. Today, I received a phone call from a number that is listed as a Sprint executive number. Upon calling it back, it told me that the number is no longer in service. I then received an email from Hakima Webb stating his phone number (a completely different number than the one that called me) and office hours. I will be calling them back on this today and I will be recording every conversation with them. I will post an update later today.
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