Complaint Review: Sprint Pcs
Sprint Pcs Sprint Pcs False information. Rude customer service. usa florida
*General Comment: Sprint $50 credit
I have been a customer with Sprint Pcs for 8 years and I recently upgraded my plan and was not told that my employee discount would not be applied to all of my services like its been for 8 years. Now that I have an unlimited family plan it is only discounted towards the data portion of the plan. Also they took my additional 10.00 credit that i got monthly because I upgraded my services. My bill went from 58.00 to 165.00 per month. I was expecting a bill of 113.50 plus tax per month. When I was in the Sprint store I reviewed the package and price of 113.50 + tax with the representative but when I got the bill it was not what we discussed and when I went into the store that rep then told me that the discounted is not the way we discussed and denied that we did not review what I said we did. I was so upset and they did nothing but give me 50.00 credit. I am now not going to pay my bill and will cry when it goes towards my credit. I have good credit and will never ever be a Sprint pcs customer again. I have had Representatives hang up on me from sprint. Their supervisors are rarely available and you never get anywhere speaking to them. The price of my plan kept me a customer for so long not the customer serice. Also the cell service is horrible and always drops calls.
This report was posted on Ripoff Report on 11/13/2013 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/select-stateprovince/sprint-pcs-sprint-pcs-false-information-rude-customer-service-usa-florida-1099086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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