• Report: #274737
Complaint Review:

Sprint PCS

  • Submitted: Sat, September 15, 2007
  • Updated: Sat, September 15, 2007

  • Reported By:Los Angeles California
Sprint PCS
P.O. Box 27288 Tempe, Arizona U.S.A.

Cavalry Portfolio/Sprint PCSSprint PCS Southern CA. Deceptive changes of my plan, Fraudulent Billing & a Customer service agent run around FROM HELL! Tempe Arizona

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I was a Customer of several years when I was planning to be out of town for a few months and called sprint to find out what I could do so that I could continue to have my phone when I got back without ending my service or charging me phenomenal fees every month for a phone I wouldn't be using.

They said I could get the "Vacation" plan that would be $10 a month. What they failed to mention was that they were canceling my current plan and that they would in effect charge the cancellation fees.

When I wanted to use my phone again I had to pay $200 to get it turned back on & in 3 weeks they shut my phone off and claimed I now owed them over $400!

I called to dispute the charges and in one instance spent an entire day on the phone. I kept being transferred from one customer service agent to another, & another. When they understood I wasn't backing down and I wanted to resolve the issue I would be transferred to yet another agent.

6 hours & 10 customer service agents later I was disconnected. How convenient.

This corporation is clearly unethical and is fraudulently billing inflated amounts that have nothing to do with actually using the phone.

I recently tried to dispute this on my credit report and within days it appeared on a different credit report under the name Cavalry Portfolio services. Unbelievable.

Los Angeles, California

This report was posted on Ripoff Report on 09/15/2007 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-pcs/tempe-arizona-85282/cavalry-portfoliosprint-pcssprint-pcs-southern-ca-deceptive-changes-of-my-plan-fraudule-274737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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