• Report: #505621
Complaint Review:

Sprint - Sprint PCS - Sprint Wireless

  • Submitted: Wed, October 07, 2009
  • Updated: Wed, October 07, 2009

  • Reported By: Angi — Juliaetta Idaho USA
Sprint - Sprint PCS - Sprint Wireless
sprintpcs.com Internet United States of America

Sprint - Sprint PCS - Sprint Wireless Nextel Purchased an "unlimited " no roaming charges plan...terminated my account due to excessive roaming Internet

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I have been a Sprint customer for 6 years. I have 3 phone lines , on 2 accounts. I live in a rural  (roaming) area and work in a city . 6 years ago when I signed up with Sprint for the first time, I expressed my concern about expensive roaming charges because of where I live. The customer service agent who set me up with the accounts showed me in the plan pamphlet and explained to me that if I chose an all inclusive, unlimited talk, text plan that I would have no roaming charges...they were "unlimited" .

A couple of contract renewals and upgraded phones later, I now have 3 Blackberry's. All you may know, it takes an upgraded unlimited  talk , text and data plan to keep these baby's going ,and my total monthly bill for all 3 phones is $250.00. I was ok with that. I DID NOT sign a new contract with the last upgrade due to my extensive history with the company. I proceeded as normal with the same phone activity's as always.

On October 5th , out of nowhere, my daughter comes to me and says that her phone won't call out or receive calls. So I call Sprint, and they tell me the account, and phone number have been terminated. When I questioned it they explained that there were too many roaming minutes used in this billing cycle and that was grounds for account termination.

They claim that they left a voicemail (1) to let us know that they were going to do it!  A voice mail....nothing in writing...no actual person to person interaction. So the people who dont have a voice mail box set up are really out of luck!

They said that these terms were in the contract, which I did not sign, and that "unlimited" really didn't mean unlimited when it comes to roaming minutes , even though I have free roaming...I am SO confused.

I am currently fighting to have the payment that I made on the account just days prior, refunded to me as well as an early termination fee , for an account that I have no contract on and I didn't personaly terminate.

Horribly mean customer service agents , horrible business practices! 6 years and literally thousands of $ later...not very happy

This report was posted on Ripoff Report on 10/07/2009 07:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-sprint-pcs-sprint-wireless/internet/sprint-sprint-pcs-sprint-wireless-nextel-purchased-an-unlimited-no-roaming-charges-505621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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