Complaint Review: SPRINT WIRELESS - Internet
- SPRINT WIRELESS Internet United States of America
- Phone:
- Web: www.sprint.com
- Category: Cellular Phone Companies
SPRINT WIRELESS - Sprint ASL Fee Internet
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I completely agree...I have had Sprint for almost 2 years and I am on the ASL Program...I pay my bill on time (I think I was late one time a few days) Anyways, I have had nothing but trouble from the beginning...I had a phone that had numerous malfunctions...I had to bring it to the repair center and have it replaced 4 or 5 times due to the bugs in the phone and then a year later received a notice that there would be a $50.00 deductable added to the insurance (I pay $7.00 a month for the insurance)...I was already upset that they changed the policy and now w/all the problems I had had w/this particular phone...would have to shell out more money...They could have replaced my phone with the updated model and not the outdated model but didnt...And so I upgraded my phone just to get rid of the other and signed another two year contract...I received a notice in the mail yesterday...stating they have changed the ASL plan and in order for me not to receive the fee of $4.99, I have to enroll in the automatic payment program...Why am I being punished and not rewarded for being a good customer?? There customer service is awful...Everytime I call its someone out of the USA and they are off no help...Something has to be done about these big corporations ripping off the little people..I am a single Mom who works hard to care and provide for her children and I am taking food out of their mouths to pay these extra fees...I am already paying an arm and leg to have my one phone...and I would never refer any of my friends or family to Sprint...I am extremely disappointed..Is this legal?? The letter is dated 12/22/09 and I just received it yesterday 1/14/10...and it says it went into effect January 10th?? I signed a contract....
This report was posted on Ripoff Report on 01/15/2010 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-wireless/internet/sprint-wireless-sprint-asl-fee-internet-555115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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