• Report: #1081474
Complaint Review:


  • Submitted: Tue, September 03, 2013
  • Updated: Tue, September 03, 2013

  • Reported By: Kelii — Honolulu Hawaii
84-190 Water St Honolulu, Hawaii USA

Sprint I was sold new phone what uses 4g Lte and was not told that service is not available in Hawai'i. Honolulu Hawaii

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I went to a local sprint store to get my current phone checked because I was having power and charging issues. I was told the phone circuits were corroded and I would need a new phone. Instead of replacing my Samsung Galaxy S2, which would cost me $100 as a deductable, I was convinced to upgrade to a new Samsung Galaxy S4 and pay $250. I was very unhappy after about a week of using the phone because it was not responding well, in fact my old phone worked better faster. I went to the Sprint store where I bought and they said that Sprint 4g LTE network is not available in Hawai’i and planning to be available at the end of the year. Okay that did not make sense to me because why would you sell these phone and not inform your customers that the service was not available so I called Sprint CS and they said the same thing and when I asked why Sprint would sell products in an area that does not have service for that product. The response I got was when the company release a product it is nationwide and she said that the 4g LTE will be available by the end of the year and would have to wait for it. I could not get released from my contract because I had passed the 7 days return policy. I feel I got ripped off because had I known this beforehand I would have gone with another carrier instead of renewing my contact with Sprint for another 2 years. I again called CS to see if they can waive my activation fee but not reply. I’m currently trying to find if there are others with the same issues and maybe we can get a class action filed.  

This report was posted on Ripoff Report on 09/03/2013 09:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint/honolulu-hawaii-96792/sprint-i-was-sold-new-phone-what-uses-4g-lte-and-was-not-told-that-service-is-not-availab-1081474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sprint

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?