Complaint Review: Sprint
Sprint Sprint sales fraud, deceptive sales tactics, 27% discount, salesperson lied Hooksett, New Hampshire
663-1073) to have my wife's cellphone speaker repaired. The salesman said the defective phone was out of warranty and I would be charged to fix the phone. He convinced me to add 2 new cellphone lines and I would receive 2 free phones and a 27 percent discount on my monthly bill as long as I remained a customer. He told me that the discount would remain in effect even after the 2 year contract for the two new lines had ended.
I received the 2 new free cellphones but did not see the 27 percent discount on my bill so I called
Sprint. The representative told me to contact the store that I got the discount from. 5 or 6 months
passed and my discount finally appeared on my bill after I contacted the store in Hooksett, NH several times during this period.
On Sept. 24, 2012 I got a text message telling me to confirm eligibility for a discount at sprint.com/verify to submit proof. The site asked for "employer information". I am a disabled military veteran and have been unemployed since September 2007. So I called Sprint and spoke with Phillip about my situation. He told me he would fix the problem and email a confirmation to me.
Then, I got another text on Oct. 1, 2012 telling me to do the same thing. I called Sprint & talked to several different people all telling me that I have been getting an "EMPLOYEE DISCOUNT for JP Morgan". No one could help me. So I called the Hooksett, NH Sprint store again and explained my situation to him. The manager, (Brian) said the store is under new management (I Mobile) now for about 8 months. The previous company was called (Wireless Link). He said I was the second person he has talked to with this same problem.
I have explained my problem to Tamara D. (exec. rep. with Sprint) via e-mail (email@example.com) and they are still not willing to help me.
When I added the 2 new lines in May or June, 2010, the salesman said I will get a 27 percent discount for adding 2 new lines of service. I was not asked to provide employer information. I was told that I would receive a 27 percent "monthly discount for "ADDING 2 NEW CELLPHONE LINES". I was not told that this is an employee discount. To me, as told by a Sprint employee from the Hooksett, NH store, my discount was for adding 2 new lines.
Now my 27 percent discount that was promised to me by a Sprint employee is being taken away because this employee deceived me. I have tried to resolve this with Sprint with no success.
A fair resolution would be what was promised: a 27 percent monthly discount, for as long as I am a customer of Sprint, prorated from when I received the 2 new free cellphones in 2010, AS PROMISED.
If you have experienced the same, please file a complaint with the New Hampshire Attorney Generals Office: http://www.egov.nh.gov/consumercomplaint/step1.asp
The Federal Trade Commission: https://www.ftccomplaintassistant.gov/
and The NH BBB: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
This deceitful sales practice is illegal in New Hampshire. Please refer to the following link:
Attention should be directed at Section 358-A:2 Acts Unlawful II, III, V and XI as these apply to our situation.
This report was posted on Ripoff Report on 11/15/2012 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint/hooksett-new-hampshire-/sprint-sprint-sales-fraud-deceptive-sales-tactics-27-discount-salesperson-lied-hookse-969888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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