Report: #734428

Complaint Review: Sprint

  • Submitted: Sat, May 28, 2011
  • Updated: Mon, May 30, 2011
  • Reported By: Bythesea — Laguna Beach California United States of America
  • Sprint

    United States of America

Sprint Read Contract from this guys when you upgrade. They change your plan but do not tell you Mission Viejo Mall, Internet

*Consumer Comment: I thought about going with Sprint

*Consumer Comment: I have been with Sprint

*Consumer Comment: Trickery= RIPOFF!

*Consumer Comment: Is this a new concept?

Show customers why they should trust your business over your competitors...

Watch out for the sprint kiosk retailers and even their supervisors in the call center. I had a 69.95 plan all everything data and minutes. I upgraded my phone to a android on Sept 17th 2010. While purchasing the phone they said I had the same plan plus 10 dollar charge for 4G even though it was not available in my area where I use my phone. No choice since they say I may travel to 4G areas even though I do not travel. I come to find that the sales rep changed my plan to a anytime 450 and was surprised to see huge overages which I assumed could not happen since I was on a plan that covered everything. However when I talked to their call center for a total of 45 minutes and went up to a supervisor even though the first person agreed this was wrong the supervisor said "I guess you do not pay attention to your bill" assuming that its me that should monitor Sprint and their charges. I am so done with this company and I have been with them for over 10 years. I accepted the 2 year contract stuff and the occasional mistake but this is downright fraud. They should be ashamed about how they treat loyal customers and as a long term customer they treated me like crap assuming the onus was on me to watch their mistakes. In business I call on this account and will make clear to anyone trying out their service that if you want to work with them it comes at a price. Shame on you Sprint. So much for loyalty
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/28/2011 05:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

I thought about going with Sprint

AUTHOR: mr rik - (USA)

But their customer service was so inept, and English so poor (based in the phillipines), I decided to run the other way.

So glad I did!
Respond to this report!

#2 Consumer Comment

I have been with Sprint

AUTHOR: Stacey - (U.S.A.)

For over 8 years and when I renew my contract or upgrade I know what I am getting into.  It is YOUR responsibility to read your BILL not Sprint.
Respond to this report!

#3 Consumer Comment

Trickery= RIPOFF!

AUTHOR: mr rik - (USA)

Respond to this report!

#4 Consumer Comment

Is this a new concept?

AUTHOR: coast - (USA)

"Read Contract from this guys"
These guys? How about reading any contract before signing? Is this a new concept?

"No choice"
You had a choice. You didn't have to upgrade and accept the new conditions.

You did not claim that they went outside the terms of the contract therefore this is not a rip off.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.