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Report: #206225

Complaint Review: Sprint - Kansas City Missouri

  • Submitted:
  • Updated:
  • Reported By: martinez California
  • Author Confirmed What's this?
  • Why?
  • Sprint 811 Brown St. Apt.c Kansas City, Missouri U.S.A.

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In February of 2006, I recieved a bill from Sprint for a phone I never ordered, the next day a Sprint phone that I never ordered.

I could not reach anyone by phone and returned the phone with the bill and a note inside the next day (via Fed Ex).

After numerous bills and phone call hours (each time the company apologizing and saying the charges would be reversed) I now have a recieved a letter from a collection agency trying to collect on this bill.

I am sending a fraud report to their company today, which cost me $10.00 to have notorized (required by Sprint fraud dept.) and I don't know what it is going to cost to send it registered mail.

I am being charged for connection fees ($396) and early disconnection fees on a phone I never orderd.

Roxanne
martinez, California
U.S.A.

This report was posted on Ripoff Report on 08/15/2006 11:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/kansas-city-missouri-64121-9995/sprint-ripoff-fraudulent-billing-kansas-city-missouri-206225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

For California only - file your complaint with the commission 800-649-7570

AUTHOR: Anonymous - (U.S.A.)

POSTED: Tuesday, September 12, 2006

For California complaints, call the Public Utilities Commission, fax 415-703-1158 or web site www.cpuc.ca.gov.

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#1 Consumer Comment

ME TOO

AUTHOR: Paris - (U.S.A.)

POSTED: Wednesday, August 16, 2006

I have also had a phone ordered in my name and the 250.00 deposit and price of phone was charged to my credit card through Nextel. I have 2 Sprint phones myself that I have had for 8 years. Trying to get this takin care of was a NIGHTMARE. I have NEVER been treated so rudely like I was the criminal. I even explained to them that yes someone else attempted the Nextel service in my name, but I am a paying customer on the Sprint side and yet I was still treated like absolute dirt. I have worked in a call center enviorment for over 4 years and currently still am I have worked for 2 companies that in the business world make Sprint look like a penny and dime company and NEVER would I treat my paying customers or victimized customers in such a manor.

I have now canceled both my phones through Sprint and acceted a deal through another company. On the BBB website Sprint has 20,000 complaints in the last YEAR with only 2,000 resolved. the other company has NONE reported to BBB. I have had it with them, and I have successfully taken 6 other people with me to xxxxxx!!!!!!!

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