Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1228666

Complaint Review: SPRINT - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Majorwest — Orlando Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • SPRINT Nationwide USA

SPRINT OVER CHARING OVER $800.00 Orlando Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Late in 2014 it was discovered that Sprint was over charging me my monthly bill. They were charging me for 2 devises that I had returned to them (Smartphone and a Ipad). I had changed devises a few times, and these old charges were included in new charges. That is why I did not notice. It was only when I investigated each charge line one by one. Sprint said they would investigate and call me back with the results. Thirty days later I called Sprint to follow up and was told. Oh she did that investigation already, in fact tghe same day you called, I am sorry she did not call you. She found the shipping tracking numbers and those items were return to a Sprint warehouse. I think 1 creidt was for $279.00 and the other $679.00. She assured me the credits would be entered right away.

A credit for $279.00 was given in Dec 2014 I think this was for the Smartphone. The credit for thge Ipad has not been given. I called Sprint and was told that they needed more time to issue the credit. This went on for 4 months. Each time Sprint would make a new payment arrangement to allow more time for the credit to be issued. No one could tell me what the problem was. Sprint had not problem taking my money, charging late fees, and threatening to dissconnect my phone every month. Every time I called was like the first time. Each customer service rep. told me no extention could be given, each even when I asked to speak to a supervisors refused to do so only to not be in any position to solve the problem. I cannot say I was always a happy respectfull customer.

I thought of not only the $800 over charges for the devices, but the extra charges per line, the bloated plan I had excetra. My audit revealed I was paying approximately $290.00 a month for 3 years that I did not need. I was very ill durning that time and just did not have the mental ablity, time or strenght to pay attention to such thing. Aone point that play was needed when I was working as a route sales rep. I should have changed plans when I was too sick to do that job. OK may error. I am much better now, and started reviewing all my bill and that is how this all came about. So I cannot hold Sprint accountable for my having the wrong plan, but I can change it my current plan is $110.00.  I have spoken to customer service, and supervisors, but no one seems to be able to help. One rep reading my file acknowleged Srint had a credit pending, that that credit was greater than my bill, and she still asked me for a payment???? The last CSR I spoke to today, 3/12/2015 told me that in fact those credits were applied to your account $619.00 please look at you bill. (yes she did say that with cinfidence too. My reply no uyou look at the bill it was not a credit, the $619.00 eas a charge. She asked me to hold on. felt like 15 minutes, she returned to say "I am sorry, ylu are right, we made a mistake, that was a charge". One moment please. Just to give you some context, it appears that Sprint is applying credits, but later they reverse those credits. I posted my complaint to all my social media accounts, the BBB, and several cunsomer complaint websites including Ripoffreport. I told them I will be canceling my account which I have had for over 15 years, return all my equipment and fight them in court for the balance for early termination!

 

 

 

This report was posted on Ripoff Report on 05/12/2015 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/nationwide/sprint-over-charing-over-80000-orlando-nationwide-1228666. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now