Sprint Sprint Nationwide

So I got Sprint when I was in a pinch. I got the note 3 not knowing the note 4 was coming out shortly after I made my purchase. I did easy pay for the "brand new" $700 phone.

I got my phone and took it home to sync it to my computer and get everything set up. When I synced it to my computer there was some really great pictures of an asian man with his beautiful family....on my brand new $700 phone.

I called sprint to ask them if I was getting a NEW phone or a buy back or what. they had no answers for me. They said whatever and I just had to deal with it. worked ok at best for the first month ish. then I started having  really bad signal issues. no matter where I went I couldn't make or maintain a phone call.

Called and complained and got a replacement. The second note 3 was really not much, if any, better. Fought with them about it for awhile to no avail.

Moved cities and thought maybe the signal would get better. BOY WAS I WRONG! For the past month I have been trying to get THIS phone replaced and all they did was try to sell me more crap I didn't want. Now I could barely make or receive calls or texts, wouldn't stay connected to wifi, nothing really.

went to a repair store to have the second one looked at and the man behind the counter (Derrick) said he could not recreate the issues so nothing they could do about it.

Finally I called corporate office and took BACK to the repair center and told the same guy I spoke with the time before the issues and showed him that one certain text had been trying to send for days. the guy caved and ordered me ANOTHER note 3.

came in the mail last week. worked for 4 hours ish. made and receive texts until about 5pm my time when all the sudden, NOTHING! I could make calls and get calls. but only from sprint! Everyone else it said they were on my blocked list and nothing no one could do about it. I just needed to buy a new phone. (when I had the 3rd note 3 for less than 24 hours)

The person I spoke to on the phone said they put a $200 credit on my acct and just let the staff at my local sprint sotre know it was there to get new phone. Finally I was feeling some relief. Only to find out that the acct was not noted correctly. Me needing a phone for work, since I had taken the last 2 days off to figure this out and NEEDING  a phone FOR work. got one to get me by until I could get the acct noted correctly so I could go get the phone I could actually use for work more accurately.

I get home, again, call srint, again. I get the "I'm so sorry for everything youve had to go through! Let me place you on a brief hold while i get with my manager and supervisor and get everything figured out! So i sat on hold....for a solid 10 mins.

The guy gets back to me stating the the acct has been noted properly and they decided it would be right to put ANOTHER $200 on my acct so I could FOR SURE get the phone I wanted when I went into the store the next day.

The next day I didn't feel like something was right so I contacted sprint via *611 before I took the phon, which I HATED, back and got the phone I wanted and needed for more accurate work. *611 called the store only to find out that the store will under NO circumstanced do this. Doesn't matter who called them they could not to it. period.

Again, I called corp and was sent back to the man I was speaking with before. but no answer. left a message and got nothing back. left 3 messages in a week.

Called corp back and asked to speak to someone else and I got someone else. they reassured me that all will be taken care of, he would get ahold of the first corp guy I spoke with (Sean) and they will get with finance to see if anything can be done.  such as send me the phone and take it off the credit that was on my acct. should not take more than 3 days t hear back from someone. Perfect, right?? WRONG

This takes me to this am! I hae not heard anything back from corp and it had been now 5 days...I called and spoke with Sean. He told me that he has not got any of the emails that the 2nd guy sent him regarding my phone and contacting financing. But there was nothing financing could  do cause they stopped doing what the 2nd guy suggested YEARS ago! But I should go get my note 3 back (and take it to samsung to get fixed) since they have to keep them in the store for 14 days since that is how long I had to return this LG hunk of crap I got.

SO that's what I did...I went into the store only to find out they already sent my phone off but if I wanted to wait 2-3 weeks for it to be returned I could get it back with no problems. Also, there will be a restocking fee for the phone (and tablet) I got last week that just did not work well for me. (yes it functioned, but not for what I needed to to function for) and nothing they could do.

SO While I am IN STORE, I called sean back. there was nothing anyone could do unless I just dug deeper into my pocket and got this that or the other thing. The only thing they could do is credit my acct. BUT first I had to dig deeper in my pocket to get something else.

Due to my kids, work, and life, I have to have a functioning phone. But no one there is willing to do anything to help! At all. I don't have a ton of money to just roll around in and throw around! I am now stuck with this phone until I can move companies. (and get the money TO move companies) I have been fighting with these phones for a year now and no one wants to do anything to help.

PLEASE AVOID SPRINT AT ALL COSTS!! I WISH I WOULD HAVE!!!