Report: #1162965

Complaint Review: SPRINT

  • Submitted: Thu, July 17, 2014
  • Updated: Thu, July 17, 2014
  • Reported By: Lois — Alexandria Virginia


SPRINT Sprint Overcharges, Changes your plan without authorization, and bills you an additional 8 per month if you have bad credit - regardless of whether or not you are a good customer ! Overland Park, Kansas (HQ) Nationwide

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Sprint is constantly overcharging me - They have changed my plan twice without my authorization - I have a contract, but recently that have taken away my ability to call state to state without a charge. My orginal plan allows me to do this for free, but a couple of months ago I signed up to recieve a tablet and later realized that they changed my phone plan - Actually I did not realize it until I received my bill, which is normally around 50 - it had escalated to almost 90 for the same service. I called and it took me 4 hours and countless agents to help me. They said they fixed it, but the next month it was outrageous again!  They also charge me for a line of credit, because they say my credit is bad - I have been with them for over  10 years first this charge was about 4 dollars a month now it is over 8 dollars per month - I cannot afford  When I go to Macys or to the grocery store, or even to the bank, they do not charge me because of my credit history - where does this money go, and do I get it back, They have been charging me this fee for over 10 years - after you are a loyal customer for 10 years or more shouldnt they take this off? I am a senior citizen on a fixed income, when I asked them to take this charge off, they laughed - I think the fee has doubled, I pay over 50 dollars a month for my serivice, I have a basic phone with no data plan - I cannot even text on this plan without them charging me - my 50 bill for the past 3 months has increased to 90 dollars because of incorrect billing. How do they get away with this When you add up their charges, plus the 11 the government makes - it is sad !

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This report was posted on Ripoff Report on 07/17/2014 04:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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