Report: #1366965

Complaint Review: sprint

  • Submitted: Mon, April 10, 2017
  • Updated: Mon, April 10, 2017
  • Reported By: Rick H. — Coatesville Pennsylvania USA
  • sprint

    Nationwide
    USA

sprint the Worst Customer Service and Customer Assistance in the industry. Can you hear that Sprint? Chester County ,Pennsylvania Nationwide

Show customers why they should trust your business over your competitors...

I had an account with Verizon for wireless service for 5 phones for my family. All was fine with their service ;but they are expensive. So,Imade the terrible , horrible mistake of listening to that guy in the black glasses on TV talking about how someone like me could save mon ey with 5 lines. i proceeded to call Sprint where upon the salesman, at least so far, has lied about how much the service would cost (supposedly 1/2 of what i was paying Verizon). Also i was told that Sprint would pay up to $600/ line to cancel Verizon if any early termination fees were levied by Verizon. I was asked to pay$125 immediately for set up fees. I recieved my new Iphone 7's for everyone but thats when the fun started. My first bill was double what i was told so i registered with Sprint online but it told me i was not allowed to see the invoice or to make a payment. Sprint then suspended my service on 5 lines and wanted me to pay the horrendous invoice unseen! I have called Sprint customer service no less than 10 times each time being told everything was straight only to go online and still have the same problem. Also i must explain everything again to each rep and I am told a different story as to what went wrong or what I understand! One night i was on the phone for 6 hours!!! Still no joy. At this point i would do anything to go back to Verizon ! Oh yea,Verizon sent a cancellation fee of $600 and now Sprint has given me a song and dance about any kind of reimbursement. This has been a horrible and ridiculously expensive venture from Sprint Hey can you hear that!

 

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This report was posted on Ripoff Report on 04/10/2017 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint/nationwide/sprint-the-worst-customer-service-and-customer-assistance-in-the-industry-can-you-hear-t-1366965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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