• Report: #1360258
Complaint Review:

Sprint

  • Submitted: Tue, March 07, 2017
  • Updated: Tue, March 07, 2017

  • Reported By: Brian — San Francisco California USA
Sprint
6200 Sprint Pkwy. Overland Park, Kansas USA

Sprint They billed me a 20% undisclosed "tax" when I asked about it, they said it's a Fed/State tax that I had to pay for using my credit card. Then they told me I can avoid paying Fed/State tax by paying cash in store. I tried to switch carriers and I couldn't because there is a block on transfer by Sprint for an outstanding debt. I contacted Sprint and they said even though I don't owe anything. It's their practice to not release a phone for one year. I own the phone outright but they won't let me transfer to another carrier for one year. Overland Park Kansas

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 I was charged a 20% tax on my second bill but not my first. I contacted Sprint and they said it is a Fed/State tax that they have no control over. Then they said I can avoid this tax by paying cash in store. Tax is tax! They said it's a tax I have to pay for using my credit card. They said it's a credit card tax. I tried to switch carriers the next day and was told: Sorry, this phone can’t be activated right now. Sprint says there's an unpaid balance associated with it." I contacted Sprint and they said that although I DON'T have an outstanding bill or owe them anything, they will keep a block on my phone for one year. I asked why, if I own the phone you're holding it hostage for a year and they said it's their "undisclosed policy" So now I have to buy a new phone because my new Sprint phone will only work on Sprint network for a year.


This report was posted on Ripoff Report on 03/07/2017 08:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint/overland-park-kansas-66251/sprint-they-billed-me-a-20-undisclosed-tax-when-i-asked-about-it-they-said-its-a-fed-1360258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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