Report: #1360258

Complaint Review: Sprint

  • Submitted: Tue, March 07, 2017
  • Updated: Tue, March 07, 2017
  • Reported By: Brian — San Francisco California USA
  • Sprint
    6200 Sprint Pkwy.
    Overland Park, Kansas

Sprint They billed me a 20% undisclosed "tax" when I asked about it, they said it's a Fed/State tax that I had to pay for using my credit card. Then they told me I can avoid paying Fed/State tax by paying cash in store. I tried to switch carriers and I couldn't because there is a block on transfer by Sprint for an outstanding debt. I contacted Sprint and they said even though I don't owe anything. It's their practice to not release a phone for one year. I own the phone outright but they won't let me transfer to another carrier for one year. Overland Park Kansas

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 I was charged a 20% tax on my second bill but not my first. I contacted Sprint and they said it is a Fed/State tax that they have no control over. Then they said I can avoid this tax by paying cash in store. Tax is tax! They said it's a tax I have to pay for using my credit card. They said it's a credit card tax. I tried to switch carriers the next day and was told: Sorry, this phone can’t be activated right now. Sprint says there's an unpaid balance associated with it." I contacted Sprint and they said that although I DON'T have an outstanding bill or owe them anything, they will keep a block on my phone for one year. I asked why, if I own the phone you're holding it hostage for a year and they said it's their "undisclosed policy" So now I have to buy a new phone because my new Sprint phone will only work on Sprint network for a year.

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This report was posted on Ripoff Report on 03/07/2017 08:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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