• Report: #1041232
Complaint Review:

Sprit Airlines

  • Submitted: Sat, April 06, 2013
  • Updated: Sat, April 06, 2013

  • Reported By: wtnmike — Verona Wisconsin
Sprit Airlines
2800 Executive Way Miramar, Florida United States of America

Sprit Airlines Ripped Off on Annual Fees - No Notifications or Refunds! Miramar, Florida

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Spirit Airlines is a scan and ripoff in every sense of how they serve customers. From hidden charges, to charges for carry on items misleading advertising to charges to your credit card for annual fees with no notifications and o way to get refunds. I flew on the airlines once in 2012 and it was the worst experience in over 30 years of travel. I thought I would NEVER have to do business with them again. Then a a few weeks ago they charged my credit card for an annual fee for their $9 club that I did not recall purchasing. Most companies end you an email or letter of upcoming charges and will let you cancel and provide a refund. You can not talk to anyone and when I tried to talk someone all is received was voice messages that said no refunds unless I canceled by MAIL weeks ahead of the annual renewal that I was unaware of. If I cancel now the annual service is discontinued and useless as you paid for something you can now no longer use.

I am a journalist and wil be writing stories about this and other practices. In this day and age the customer is the brand and in this case there brand and reputation are way below what is expected. 

This report was posted on Ripoff Report on 04/06/2013 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sprit-airlines/miramar-florida-33025/sprit-airlines-ripped-off-on-annual-fees-no-notifications-or-refunds-miramar-florida-1041232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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