Complaint Review: Square Inc - San Francisco California
- Square Inc 1455 Market St : Ste 600 San Francisco, California USA
- Phone: 855-700-6000
- Web: www.squareup.com
- Category: BBB Better Business Bureau
Square Inc Enemy to Merchants San Francisco California
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Square Inc does NOT care about, nor protect the Merchants to who pay their fees and bills!
We are a health practitioner's office who sadly encountered a disgruntled client who told her visa/bank she was due a refund on a wellness package she used but woke up one day on the wrong side of the bed. We provided our signed receipt - THROUGH SQUARE - stating "no refunds, credit only" AND pages of signed contracts stating the same.
We have been informed by Cameron in Dispute Services "we are in contract with all major credit card companies that they have the final say". So apparently it doesn't matter the merchant provided signed contracts in many forms. Now we are told there is no recourse but to go sue her. So what's the point of having customers sign paperwork if your own merchant services company won't defend you? OR worse yet, gets the information required and allows the disgruntled party to get their money back no matter what? DO NOT USE SQUARE! They seem all good till some freak decides to want money back and not be accountable for the contracts they signed.
today we went back to our vet and told them we wanted our money back because we didn't like their diagnosis or assessment of our dog's health. They laughed in our face and escorted us out. DO NOT USE SQUARE!
This report was posted on Ripoff Report on 05/06/2016 07:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/square-inc/san-francisco-california-94103/square-inc-enemy-to-merchants-san-francisco-california-1304158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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