Report: #1187530

Complaint Review: Square Trade warranty for Staples Products

  • Submitted: Fri, November 07, 2014
  • Updated: Sun, November 09, 2014
  • Reported By: wew — Los Angeles California
  • Square Trade warranty for Staples Products
    360 3rd Street, 6th Floor
    San Francisco, California
    USA

Square Trade warranty for Staples Products Square Trade Staples pushes these warranties and they are RIPOFFS San Francisco California

*Author of original report: Square Trade Repairs Relations

*Consumer Comment: CORPORATE AMERICA, STAPLES SETS EXAMPLE.

Show customers why they should trust your business over your competitors...

I purchased a desk from Staples and the cashier suggested a 3 year warranty which would fix things that broke, even accidental damage by me.

 I got the desk home and the slide out key board tray was defective and broke. The desk was heavy and already assembled, I did not want to tear it apart and take back to store. So, I set up the desk without the slide out tray and used it.

Shortly thereafter I noticed the desk was wobbly and actually coming apart at the seams. Plus the desk was chipped originally anyway but I overlooked that as well initially.

Finally, the whole thing fell apart and I filed a claim online with SquareTrade. It was denied to my dismay and I called. The customer service rep said I would have to call the manufacturer, Waymart, to get a refund back. If the manufacturer determined it was an accident on my part (which it was not), they would send me a check or send someone to replace it. [continued below]....

.....

I went to their website and filed a claim and never was contacted back. I throught the darn thing away it had completely fallen apart and bought another desk from Amazon which is great and better quality.

I will never buy again from Staples and was a good customer of theirs for years. The only thing the Store in Woodland Hills, CA was good for was reprinting my receipt. I located the original.

I cancelled the remaining years of the warranty and prorated refund will be issued to me. Problem with that, they don't ask how I want the money, they will be refunding it to a bank account which is closed from another state.

Major Ripoff making the consumer jump through hoops to get something repaired. Word of caution, don't buy these phoney ripoff add on sale warranties.

Shame on Staples for having their employees push these worthless pieces of paper and charging people for it.

 

 

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This report was posted on Ripoff Report on 11/07/2014 07:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/square-trade-warranty-for-staples-products/san-francisco-california-94107/square-trade-warranty-for-staples-products-square-trade-staples-pushes-these-warranties-a-1187530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Square Trade Repairs Relations

AUTHOR: wew - ()

I received a phone call and subsequent email from Chris C. He restored my faith in Square Trader and admitted the agent made a mistake.

I will receive my refund check for both the warranty and the damaged desk. Kudos to Chris C. glad someone who knows what they are doing and/or has authority to make the right decision.

 

This matter will be considered closed on my consumer end and I will be receiving my refund shortly.

Thanks You for you website allowing consumers to have a fair chance to fight back against unfairness.

 

 

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#2 Consumer Comment

CORPORATE AMERICA, STAPLES SETS EXAMPLE.

AUTHOR: BEND OVER & SPELL RUN - ()

They did the same thing to me, except it wasn't a desk. It was an office refrigerator that was held up nearly 11 days, after the "sold" me on the fact that it would only take 3-4 days to receive, TOTAL, from the time I paid. When I finally got it it was damaged & I didn't even find out until I got it home because they don't want you in the store unpackaging products that they already got paid for. So when I tried to discuss it with them (San Fernando Rd store), they quickly accused me of damaging it myself! Wow, I should try that more often since it is so convenient & I got so much out of it. Never once was a refund of any kind discussed. RUDE & CRUDE m.f.'s who are ruthlessly taught their tactics to unleash on customers. Stay away from them!

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