ED Magedson – Founder
Square Trade WarrantyInternet USA
Square Trade Warranty Warranty ripoff, Sent me a bad phone and now refuses to warranty the phone. San Francisco California
I purchased my phone and Square Trade warranty though Costco. Being accident prone I broke four phones in just over a year. When I broke the fourth phone I was told that my warranty benefits were now all used up. I understand and was okay with that.
What I am not okay with is that Square Trade sent me a replacement phone that did not have a working camera. I tried to get it replaced but was told my warranty was out and that I had the phone for more than 30 days and they could not help me any longer.
Why did I have the phone for 30 days before getting it warrantied? Becasue when I tried to get it warrantied during my vacation I was told they could not find my account info and I would have to call back with my costco membership number to access my account. When I called back a week after my vacation I was told that I had waited to long............
Square Trade replaces phones only with remanufactured units. Now they are jerking me around and refusin gto replace the phone. I have been promised call backs from supervisors multiple times and it never happens. As I sit here and type I am waiting for a return call I was promised with-in two minutes. Still waiting.
I will be taking this issue with with Costco Member Services as well as filing a small claims case, if no reason other than to make a point.
I will not be using Square Trade again and will stick with the warranty offered by my celluar company.
This report was posted on Ripoff Report on 06/09/2014 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/square-trade-warranty/internet/square-trade-warranty-warranty-ripoff-sent-me-a-bad-phone-and-now-refuses-to-warranty-th-1153272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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