Square Trade Warranty Warranty ripoff, Sent me a bad phone and now refuses to warranty the phone. San Francisco California

I purchased my phone and Square Trade warranty though Costco.  Being accident prone I broke four phones in just over a year.  When I broke the fourth phone I was told that my warranty benefits were now all used up.  I understand and was okay with that.

What I am not okay with is that Square Trade sent me a replacement phone that did not have a working camera.  I tried to get it replaced but was told my warranty was out and that I had the phone for more than 30 days and they could not help me any longer.

Why did I have the phone for 30 days before getting it warrantied?  Becasue when I tried to get it warrantied during my vacation I was told they could not find my account info and I would have to call back with my costco membership number to access my account.  When I called back a week after my vacation I was told that I had waited to long............

Square Trade replaces phones only with remanufactured units.  Now they are jerking me around and refusin gto replace the phone.  I have been promised call backs from supervisors multiple times and it never happens.  As I sit here and type I am waiting for a return call I was promised with-in two minutes.  Still waiting.

I will be taking this issue with with Costco Member Services as well as filing a small claims case, if no reason other than to make a point.

I will not be using Square Trade again and will stick with the warranty offered by my celluar company.