ED Magedson – Founder
square tradeNationwide USA
square trade will not fix equipment Nationwide
Around 2/2/14 purchased a printer on line warranty was offered by Square Trade to extend it for two years. Starting having trouble with the copy function made a call to Square Trade to make a claim on my wonderful warranty (not).
Coustmer service is great told me exactly what I wanted to hear. Claim has been started a technician will call you within 48 hours and schedule an appointment to fix your printer, and the second, and the third. On the third call they offered to refund my money for the warranty, I argued that I did not want to cancel the warranty just simply wanted the equipment fixed. I was assured that it would not cancel my warranty but this would be done because of all the trouble I had , and that another work order had been created and a technician had been contacted and would be calling me within 48 hours to schedule an appointment(lie)
They even went so far as to give me their personal extension in case the tech didnt call. He didnt, so back to Square Trade I go punch in the extension and it goes to know one. On 7/24/14 I call again to let them know I have never been contacted by anyone to do the repairs and was informed that my warranty had been cancelled and that my claim had also due to inactivity.
After a little persuassion we still have the warranty( for what its worth) but now they have no one in my area to do the repairs (why not tell me this day one). I was told to get the equipment repaired myself send them the bill and they would pay for it (yeah right). I dont remember in the fine print that the warranty was only good in certain areas if so prob wouldnt have bought it
I have spent alot of time on the phone holding for the same bs answer. I guess if Im only one out of a hundered that keep calling back they have done pretty good (at 90 bucks ). My time is worth money and I would like them to pay for that !!!!!
This report was posted on Ripoff Report on 07/29/2014 10:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/square-trade/nationwide/square-trade-will-not-fix-equipment-nationwide-1165809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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