• Report: #605797
Complaint Review:


  • Submitted: Fri, May 21, 2010
  • Updated: Fri, May 21, 2010

  • Reported By: Nitro169 — Raleigh North Carolina U.S.A.
4315 Pickett Rd St Joseph, Missouri United States of America

SST WWW.YOURCARDACCOUNT.COM NCO GROUP SST www.yourcardaccount.com TERRIBLE Customer Service Agents St Joseph, Missouri

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I began having trouble with my accessing my account in March 23 2010, nothing but a blank webpage when using www.yourcardaccount.com so I call SST and they rudely inform me that I am having issues, not them.

After two more days of issues I contact my ISP, who informs me that it is indeed an SST issue, they confirmed that SST failed to renew their domain and network solutions had frozen access. (really reputable...) I called SST and they informed me they knew of the situation and they were fixing it.

Finally on April 14th I was able to access my account.

Since this occurrence I have been unable to access my account on multiple occasions, when I call to inform them of the issues rude representatives continue to tell me its my issue.

Two weeks ago my ISP AT&T came to my house per SST / yourcardaccount.com customer service demanding its still my issue, and after several tests AT&T technitions were able to confirm SST servers are down or not responding and that my internet connection is fine.

Today I am unable to access yourcardaccount.com again, my call to customer service was unpleasant again, again they informed me its my issue, until I told them everything I have been through, then I was informed that they have been busy lately so I would just need to try back, there is nothing they can do. I informed her that if I were going online to play games this would be unacceptable, however I am trying to access my bank account and this is completely unacceptable, and the fact this has been going on for over two months makes it even worse. She told me I had a valid concern and she transferred me to a supervisor, where I was rudely informed again this was my issue and there was nothing he could do.

SST / www.yourcardaccount.com is nasty mean and inconsiderate.

Why would a company attack its customers for trying to inform them of a system issue?

This report was posted on Ripoff Report on 05/21/2010 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sst-wwwyourcardaccountcom/st-joseph-missouri-64503/sst-wwwyourcardaccountcom-nco-group-sst-wwwyourcardaccountcom-terrible-customer-servic-605797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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