Complaint Review: Stainsafe Warranty
- Stainsafe Warranty
354 Hiatt Drive
Palm Beach Garden, Florida
- Phone: 561-622-4260
- Category: Home Warranty Companies
Stainsafe Leathermaster Warranty Stainsafe Warranty denial ripoff refuses to honor home warranty Palm Beach Garden Florida
*Consumer Comment: Mattress King there is a lot of 'wiggle room' for this company to deny a claim.
ave had no problems with the table until September 15th 2003 when it received s few scratches. I called the number listed on my warranty paperwork 1-877-466-3631 and was given a recording to mail all the info to. In their recording it stated that to be patient and claims could take up to six months to be processed and I will receive confirmation in the future. I mailed it to them and waited for a response on October 28th I was given a web address for stainsafe from a friend.
I went to their website and filed a claim by calling the customer service number. I also faxed the claim into as well to make sure they received it. I was told that a tec would be contacting me by November 10, 2003 to set up an appointment. I called into their call center on Nov 11th and was given a different story, stating since the damage was more than 5 days old now they will no longer repair it. I asked for a supervisor and they said none are available.
I mailed out all the info to them the following day after the incident. Well within the time frame given. I feel that they are just out to steal your money and are not a good deal at all. In fact reading many other comments from people I see that I am not the only one ripped off by them. Please help. Maybe we can all get together and bring a class action suit against them.
san jose, California
This report was posted on Ripoff Report on 11/12/2003 12:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/stainsafe-warranty/palm-beach-garden-florida-33418/stainsafe-leathermaster-warranty-stainsafe-warranty-denial-ripoff-refuses-to-honor-home-wa-71672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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