I signed up for the Trial service and got the scale for $10, figuring I might be able to use it without the software somehow. I received the package from the company without about 2 days. I ended up forgetting about the trial completely near the end of it and as the ONLY WAY to cancel is to call in during their business hours (difficult to do with a job yourself), I ended up calling the day after the end of the trial period. According to the guy on the phone, he was going to waive my next month and give me one more month to try it out.... So I kept it, with an email received saying I wouldn't be charged.... Well that was a total an utter lie. I received the full $15.99 charge I discovered a few days after this. As this should have never been posted (it wasn't even listed in my account at the point i had called the company), I complained to my bank about the charge. I had them "research" the charge, and told them if I received nothing from the company I'd dispute it.
I called stamps.com back a few days later to cancel my service, after being asked about 5 times if I wanted to continue on the cancel option, she FINALLY obligated and canceled my account after getting me thoroughly frustrated. She claimed that the charge was justified because I was still signed up wit the service even though i received an email explicty saying I was getting a second month for free.
After the service was canceled, I promptly called my bank back and put a dispute on the transaction. They attempted to call the company directly however they refused to allow the conversation to be recorded so my bank hung up and went through with putting in the dispute. After I had put in this dispute, I also received an email saying I'd be refunded.
I have still yet to see the $15.99 charge back in my account. My bank has temporarily credited me with the charge, and we are now waiting for a response from the company.
It has now been over a month since the original amount was taken from my account and I still haven't gotten my money back.
In short, don't believe them if they claim they'll give you for money back or a second Free month. It's all BS. The fact they won't even allow themselves to be recorded also proves they're a shady company. Don't give them anything!