Report: #1198364

Complaint Review: Stamps.com

  • Submitted: Tue, December 30, 2014
  • Updated: Tue, December 30, 2014
  • Reported By: Consumer Advocate — Alabama
  • Stamps.com

    Nationwide
    USA

Stamps.com Paul M (Office of the President) BUYER BEWARE - STAMPS.COM COMMITS FRAUD by STEALING FUNDS FROM USERS Nationwide Nationwide

*Consumer Comment: Not Fraud.

Show customers why they should trust your business over your competitors...

BUYER BEWARE - STAMPS.COM will defraud you, it's only a matter of time.  Read below to find out what they did to me, and what they will do to you whenever they are given the opportunity.

I purchased postage through stamps.com for a box I was sending to China (for about $210 US).  I placed the label on the box and USPS came the next day to pick it up as usual.  The following day USPS brings the package back with a sticker on it that says "RETURN TO SENDER - The mail piece exceeds the acceptable measurements of Priority Mail".

I went on to my stamps.com software and submitted a refund request for the $210 in postage.  A few days later I get an email that says my request for a refund was DENIED!  I emailed and called stamps.com to let them know denying my refund was unacceptable, as the package never went more than 10 miles from where it was picked up and I was being charged the full amount as if it were delivered to China! 

The postage to send this same package 10 miles from here is less than $20 USD. [continued below]....

.....  If they wanted to charge me anything, the HONEST amount would be for the distance ACTUALLY traveled by the postal worker.  But STAMPS.com is neither honest or trustworthy.  Instead they stated "the mailpiece was scanned by USPS systems so your refund is denied".  

After further protest I received an email from Stamps.com stating "Stamps.com will assist you in submitting an exception request to the USPS.  This process is not a guarantee of the refund being approved."  And then went on to request the following documentation from me (which would take more than 1 hour to prepare):

1) A highly detailed letter of explanation outlining what happened. This should include dates and the reason why the request was not submitted within the required timeframe or why a refund could not be requested.

2) The physical postage indicia (or if there is not physical indicium: the print history with the specific prints indicated for postage that has a delivery confirmation number). The USPS would require the physical indicia unless there was a delivery confirmation number associated with the indicia.

3) Any additional relevant information (e.g. if you used printed labels to replace the ones being refunded, those should be included and detailed in the print history).

4) Please provide a Misprint Request Spreadsheet in Microsoft Excel with the following information: Print Date, Delivery Address, Amount, and Delivery Confirmation Number.

They said this information must be snail-mailed (rather than submitted online or via email) to Stamps.com Customer Relations in El Segundo, CA, where it could take up to 2 weeks to get a response! 

WHAT A JOKE.  When you buy a product online and file a refund request online, then why is it after the request is denied we have to jump through these ridiculous hoops in HOPES (remember there is no guarantee) that our money will be refunded!?

So I told Stamps.com "if you want to pay for an hour of my time to prepare the information you have requested, I will do it.  If not and you still refuse to provide a refund, I will file a chargeback with my card provider". 

What they said in response is "If we discover you filed a chargeback we will put your account on suspension and collect and funds you have remaining". 

I gave them ample opportunity to provide me a refund and told them I would also go to ripoff reports if they did not, but Stamps.com did not care.  No, not even Paul M from the Office of the President cared.  So I filed a chargeback and later that day told him I had done so after he refused yet again to provide a refund.  But before he had actually received a copy of the chargeback on his desk, Paul M acted in Spite and locked my account, stealing another $75 from me that remained there! 

Stamps.com has now stolen $210 in postage they refused to refund + the $75 left in my account, all on a package that was "RETURNED TO SENDER" the very day after it was shipped. 

Stamps.com has defrauded me in the worst way.  They even acted in spite, showing how petty and childish the President of their company truly is.  A President with any ethics or professionalism would wait until the chargeback had been received before taking action (as is their policies) rather than acting against someone solely based on their word.  The actions of stamps.com are deplorable. 

BUYER BEWARE - IF YOU PURCHASE POSTAGE THROUGH STAMPS.COM IT IS SUBJECT TO SEIZURE BY THE VERY COMPANY YOU PURCHASED THE POSTAGE FROM.  It's only a matter of time before they do to you what they have done to me.  Don't become the next victim of STAMPS.COM

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This report was posted on Ripoff Report on 12/30/2014 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/stampscom/nationwide/stampscom-paul-m-office-of-the-president-buyer-beware-stampscom-commits-fraud-by-st-1198364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Not Fraud.

AUTHOR: Robert - ()

You printed postage for a package you couldn't use it on..  Yes that is exactly what it comes down to. 

The USPS scanned the postage which in effects voids the postage as being used.  You now want a company to pay for YOUR mistake?

If you bought a roll of stamps at a store, put a stamp on an envelope, put that envelope in the mail, and 1 day later get it back because it is undeliverable.  Are you going to go back to the store to get your money back because after all it didn't get to it's recipient.  If you said yes, then you are totally unreasonable and it would be useless for you to read on..so stop here.

If you are still reading then at least you have some reasoning skills.  So here is the thing, it doesn't matter if it is $0.45 or $210 in postage the concept is the same. It is out of Stamps.Com's hands because as far as they are concerned the postage was used.  So if you want your money back...you need to deal with the post office.

But YOU don't want to do that.  Well you keep saying that they need to pay you for an hour of your time.  Okay so how about this.  If you spend this hour(which I bet would end up being about 15 minutes), you MAY(yes I agree you may) get your money back.  But I can guarantee you that if you don't spend this time you won't get it back.

Oh and as for your "charge-back".  You bank MAY give you a temporary credit, but once they get a report from Stamps.com that the postage was used...you will be denied with them as well.  Now, the best case scenario is that on the off chance the "chargeback" sticks.  You will get the $210 back, but Stamps.Com will take the $75 AND will still most likely come after you for the remaining balance.

But then we get to the real funny part of your report.  Do you really think you are that special that the CEO is taking personal control over your issue, where he personally locked your account?  Sorry..but you are NOT that special.  So yes, they are going to do what they did before the chargeoff even hits his desk.  But really what did you expect from your threats?

You go out saying you are going to file a Chargeback if they don't give you what you want(AKA Blackmail), not only that but you sent them another message that said you actually did it.  What in the world did you expect them to do?  Bow down to you and grovel at your feet until you decide they have had enough?   No, they did what ANY company would have done in the same situation.

Oh and as for telling him you were going to file a RipOff report....that is EXACTLY what this site says NOT to do, as it can be seen as blackmail.  If you were going to file a RipOff report..you should have just filed it without making it a "condition" of them doing what you want.

It's only a matter of time before they do to you what they have done to me

- If I don't read the requirements for shipping to China, and then threaten them and throw a temper-tantrum when I don't get what I want. Then yes,  I guess it is possible this could happen to me.   Of course it is probably just as likely as me taking a rocket to the moon next week.

Oh and before you ask..NO I do not now or have I ever worked for this company.

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