Stanley Home Warranty Stanley Safe Club Stanley Home Warranty is TOTAL RIP-OFF NJ Internet

Stanley Home Warranty is TOTAL RIP-OFF. I have them for a year (Policy SO136764) – you can’t cancel w/o penalties and paying them back. To speak to live person in Stanley’s customer service by phone takes 20-25 min, and in 90% you get disconnected after 15 min of waiting on-line. DO NOT MAKE MY MISTAKE! Just a few examples of their awful service:

1. My thermostat went bad – after 4 days of waiting they send a tech who charged to replace it $375, Stanley covered only $250 (go figure why!). My cost was $125 (post factum I learned that cost of replacement is ~$100 unit is $40 + ½ labor $60 max)

2. My fridge’s ice-maker broke – after 4 days of waiting they provided me with the contact at Professional Sales and Services which appeared to back-off when heard about Stanley, according to Professional Sales and Services, it’s been $3000+ unpaid debt from Stanley and they are not taking chances any more. It took me another 6 days to get next contact (Aviv appliance) from Stanley. But Aviv told me that they are not working with my model. After another 3 days (day 13 after initial claim) Stanley rep told me that my ice-maker is not covered even if it’s a part of my fridge. Did I mention that to Speak to live person in Stanley’s customer service by phone takes 20-25 min, and more often you get disconnected after 15 min of waiting on-line. Numerous e-mails are mostly unanswered or contain empty promises.

3. For AC unit they even did not bother to dispatch technician – they told me that absence of cold air while compressor is working and making noise is due to low Freon and it’s a maintenance issue which is not covered.