Stanley Home Warranty Stanley Home Warranty is a RIP-OFF and should NOT be in business!! Englewood Cliffs New Jersey

In short, Stanley Home Warranty is Rip-off! I purchased the policy in November 2013, submitted 2 claims (washer & microwave) in June 2014. The washer claim was denied (of course) and the microwave was not approved for replacement (I was told because it was 12yrs old), but it was approved for a reimbursement of $100 (with proof of purchase of a new microwave).

I purchased a microwave & submitted the receipt in August 2014. To date, I still haven't received the reimbursement. Each time I called (after several 'dropped' calls, unanswered calls, 'run around' calls, and on hold forever calls), I was told that a check was sent to me in August. I told them that I never received it, and was told that they would resend it. Guess what, to date, I still haven't received the $100 reimbursement.

I reported Stanley Warranty to Better Business Bureau (BBB) and their response now is that my claim is not valid because the policy was cancelled in June 2014. I have not documenation of cancellation of the policy. However, I documentation of the authorization for reimbursement after the June 2014 date. So, I know this is just another LIE.

I inquired about cancelling the policy, but was told that I would not be eligible for a refund because they don't do prorated refunds (that was the second sign of Rip-Off)! I was also told that if the policy was cancelled the reimbursement was be voided. So, of course it didn't make sense to cancel the policy. I wanted to at least get a $100 out of it! Have I mentioned, to date I still haven't received the $100 reimbursement.

I really HATE that my name is only anything that is associated with Stanley Home Warranty. This company doesn't deserve to be in business! This company is a Rip-Off!