Report: #1159095

Complaint Review: Stanley Home Warranty

  • Submitted: Wed, July 02, 2014
  • Updated: Wed, July 02, 2014
  • Reported By: Max — wilmington Delaware
  • Stanley Home Warranty


Stanley Home Warranty Stanley Safe Club Stanley Home Warranty is TOTAL RIP-OFF NJ Internet

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Stanley Home Warranty is TOTAL RIP-OFF. I have them for a year (Policy SO136764) – you can’t cancel w/o penalties and paying them back. To speak to live person in Stanley’s customer service by phone takes 20-25 min, and in 90% you get disconnected after 15 min of waiting on-line. DO NOT MAKE MY MISTAKE! Just a few examples of their awful service:

1. My thermostat went bad – after 4 days of waiting they send a tech who charged to replace it $375, Stanley covered only $250 (go figure why!). My cost was $125 (post factum I learned that cost of replacement is ~$100 unit is $40 + ½ labor $60 max)

2. My fridge’s ice-maker broke – after 4 days of waiting they provided me with the contact at Professional Sales and Services which appeared to back-off when heard about Stanley, according to Professional Sales and Services, it’s been $3000+ unpaid debt from Stanley and they are not taking chances any more. It took me another 6 days to get next contact (Aviv appliance) from Stanley. But Aviv told me that they are not working with my model. After another 3 days (day 13 after initial claim) Stanley rep told me that my ice-maker is not covered even if it’s a part of my fridge. Did I mention that to Speak to live person in Stanley’s customer service by phone takes 20-25 min, and more often you get disconnected after 15 min of waiting on-line. Numerous e-mails are mostly unanswered or contain empty promises.

3. For AC unit they even did not bother to dispatch technician – they told me that absence of cold air while compressor is working and making noise is due to low Freon and it’s a maintenance issue which is not covered.

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This report was posted on Ripoff Report on 07/02/2014 12:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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