• Report: #1079321
Complaint Review:

Stanley Home Warranty

  • Submitted: Mon, August 26, 2013
  • Updated: Tue, August 27, 2013

  • Reported By: PFO — Kailua-Kona Hawaii
Stanley Home Warranty
13010 Eastgate Parkway,Suite101 Louisville, Kentucky USA

Stanley Home Warranty  Louisville Kentucky

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Called Stanley Warranty LLC the first week in June about my washing machine.  The gasket destroying clothing with rust and oil.   I called and found out that Stanley is on the east coast.  I am in Hawaii so I have to get up early if I want to talk to someone. 

 I have a wedding reception at my home in 3 weeks and need to replace my washer.   After finally finding a phone number that a person answers, they tell me that a Sears rep will be calling to make an appointment.   After 3 days and no call I call Sears.   Sears says they do not have a contract with Stanley.   I was lied to. 

 I continue to try and reach Stanley early every morning.   I demand my $664 back.  They finally transfer me to Yvonne Adams.   She tells me my GE Plus washer is to old to repair.   She will send me a check for $300.00.   I had to go and buy a new washer.. [continued below]....


It is now the end of August.   I am still waiting for the check.  I called her last week and she said that she would forward my emails to the CEO.  Does she think I am crazy! I asked her if he is cutting the check.?  I would like to speak to him!  

Unfortunately, on Friday August 23"13, my garbage disposal went out.  Leaking from the bottom all over under the sink.   The plumber said I needed a new one.   Unable to wait for Stanley to tell me it is too old to fix I bought a new one for $113.00.  

I paid the plumber to install it.   I forwarded the attached copy of my receipt to Stanley Warranty LLC along with the discription of the old disposal and age.  

What do you think I should do?   What are others doing to get them to honor their contracts.   There is no honor in this company.  I will not be renewing my contract with them.   I just want what I purchased in good faith.   What a rip off!!!  

This report was posted on Ripoff Report on 08/26/2013 10:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/stanley-home-warranty/louisville-kentucky-40223/stanley-home-warrantynbsp-louisville-kentucky-1079321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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