Staples Inc Staples Office Supplis False Advertising Takes Your Business Information then gives more requirements Framingham MA

I shop at Staples both online and in store frequently and received an email showing a list of office chairs that were on sale, so I decided to go online and purchase one from Staples.

When I got to the Staples website, I saw a banner advertising "Verify your business and get $25 off your next online purchase of $50 or more." So I clicked the Get Started and it led me to another page that showed again "Business Exclusive Deal! Verify your business and get $25 off your first online purchase of $50 or more." So I filled in my information as required and afterwards, I was led to another page with a confirmation code, but this time, there were additional requirements that specifically said "regular priced merchandise". This of course meant I was not able to use this discount for my chair. I was upset and felt that not only was this trickery, but false advertisment. When something additional is required afterwards, that constitutes false advertisement. This "regular priced merchandise" should have been disclosed prior to me submitting my information.

So, I went online and clicked the chat button and tried to explain my situation. The representative tried to do everything in his power to avoid giving me the $25 off $50 as advertised. I refused his offer of $20 off and then $25 off $100 purchase. You see, my chair that I was ready to purchase was $99 and $1 shy of his $100 requirement.

He told me there was nothing more he could do for me and said I didn't lose anything when I signed up! Really? I just submitted my information to Staples so I could get emails and advertisements with the intention of being rewarded with a $25 off coupon to use for my next online purchase.

When stores operate like this and customer service has an attitude, I say avoid this store. I will never shop at Staples again. Maybe Office Max will appreciate my loyalty.