Staples Office Supply Wouldn't accept exchange return do to their MISLEADING Product info. Costa Mesa, California

I am very sorry for your experience. I am very familiar with the 8480DN. As far as it being not being a color printer, that could be determined from it not saying color on the box. All of our color on the box. And many black laser printers will scan in color so that you can scan items like pictures and such to your PC.

Staples does have a strict 14 day return policy that is monitored by corporate office. When returns are taken past 14 days, the store sometimes will get warnings from the headquarters. And to many warnings can lead to managers getting reprimanded.

I would say be careful when choosing a product, and do not be afraid to ask an associate about the products. They are there to help you.

Unfortunately it sounds like you didn't read the features in their entirety, or assumed that a printer capable of scanning color would have the capabilities of printing in color. As a previous poster specified, while it may be able to SCAN in color, a monochrome printer is only capable of PRINTING in black.

Also, to note, it's spelled INK not INC, sorry, but that was driving me nuts.

Indeed, there is NO rip off here.  Just an idiot who can't read.  Your report is most likely the story of your miserable life, as well.

Just because the printer states that it does color scans DOES NOT mean that it PRINTS color. PRINT AND SCAN are 2 different things you retard.



The Manager was simply following the rules of the company. So shut up please. We have to deal with people like you ALL DAY EVERY DAY.

From the OP:

"After trying to figure out how to make it print color I called the Staples Store which informed me that the printer only prints in BLACK INC."

First of all, whatever is on the box is a manufacturer issue and I doubt that Staples had anything on the shelf that mislead you into thinking that this was a color printer. In fact, nowhere on the box does it say that this printer offers color prints. Did you notice that the ppm was only listed for black? Did you notice that the instruction manual makes no mention of printing in color?

Lastly, when you set up the printer did you notice that there was only a black toner cartridge and no color cartridges?