• Report: #439414

Complaint Review: Staples

  • Submitted: Tue, March 31, 2009
  • Updated: Wed, November 25, 2009

  • Reported By:Palm Bay Florida
4188 Rt 31 Clay, New York U.S.A.

Staples - UPS Are FRAUDS I shipped an original table and insured it at/with Staples, and UPS delivered it in pieces. Clay New York

*UPDATE Employee: If you didn't pay, then neither will they......

*Consumer Comment: Owner of a former Mail Boxes Etc.

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Upon delivery of my broken table, I filed a claim in Jan 09 and have called several times. No one will give me any information, they speak to me in a condescending manner.

Staples and UPS are casting blame on each other and UPS states they cannot speak to me as Staples filed the claim with them. I filed the claim! A man named Barry, a Claims Representative at the Staples in Clay, NY is lying like a snake and he's had his young employees file fraudulent statements saying they did not pack the table.

They did pack it. He also states they did not want to accept it for shipment. It is now appears they are trying to blame me. Uh - what? If they didn't want to accept it, they would not have done so. He is right about one thing, and one thing only, his employee did not charge me for the boxes from the store, or packaging. I didn't know this until I filed the claim.

This table was an original, made by my father prior to his passing. It cannot be replaced. At the very least, these two companies can reimburse me for the insurance and cost of shopping ($500 plus $150).

Never, ever would I have expected UPS to treat a customer like this. They have lost my services permanently.

Can anyone help me, please? It's no longer about the value of my prized table, it is now more about doing the right thing.

Palm Bay, Florida

This report was posted on Ripoff Report on 03/31/2009 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/staples/clay-new-york-13041/staples-ups-are-frauds-i-shipped-an-original-table-and-insured-it-atwith-staples-and-u-439414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

If you didn't pay, then neither will they......

AUTHOR: rebuttal1 - (USA)

Unfortunatly, if you did not pay for the packaging,  the store isn't responsible. Without the charge for packaging on the receipt, there's no way for their corporate to know if an employee did indeed pack it! Let's face it, the profit margin on shipping is pretty low at places that don't charge a surcharge (UPS stores charge 20% surcharge around here), so for them to hand you $650 based on a verbal claim would mean they'd lose a lot of profit, with no paperwork to justify it. Next time you ship something, you may want to double check the receipt and the paperwork you signed to verify they charged you for everything, then you'll be covered.
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#2 Consumer Comment

Owner of a former Mail Boxes Etc.

AUTHOR: Michael - (U.S.A.)

It's unfortunate that your table was damaged. Perhaps your frustration has blurred the source of responsibility. If that table was shipped via any carrier the way it was packaged, it would have been damaged. If it were packaged to industry guidelines, the claim would have been approved. If it's not approved, UPS in this case, will state exactly why it was not. UPS, arguably, is the best shipping corporation for claim approval - assuming, again, the shipment meets packaging guidelines. The 'gray' area for some folk is what is or is not good packaging. I have seen china dishes packed in sheets of newspaper, set right against the inside of a grocery store box, with balled newspaper stuffed in the voids...only to have the person that packed it cry that it was packed properly and UPS or FEDEX or the post office "manhandled my box!". Again, refer to packing guidelines found in all carrier websites to validate what is proper packaging.

If the shipment was placed by Staples, then Staples would have to handle the claim process. UPS would require all the information from Staples, then set up an inspection of the packaging, and send the results back to Staples. If I were you, I would insist on seeing the claim results that Staples received. It will state specifically why the claim was denied and prove that Staples followed through with the claim process.

Staples, not UPS, is responsible for the damage. If they packaged properly, the odds that the table suffering damage would have been nil. If it had been packed right, UPS would have id the claim. I don't agree with Staples attempt to avoid responsibility because they did not charge for packaging. That was also their error. Even as a inadvertently free service, it was that service that caused the damage.

That table was a one of a kind and perhaps you won't have large shipping needs in the future. On occasion, however, you'll run into the same controversy. If you ship at a The UPS Store and they do the packaging, you have a 100% protection guarantee of claim approval and reimbursement of all packaging costs. The shipments would not even need to be inspected for proper packaging. No other shipping outlet offers that guarantee. If for some reason you ship somewhere else, though, try using a non-packaging guarantee service at Kinko's before the post office service. Obviously there is no need to beg for problems.
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