Staples staples ripped me off for my rewards THAT WASNT EASY Wilkes Barre Pennsylvania

As an employee of the company, I would like to apologize on Staples behalf for any inconvenience you may have had and will do my best to respond to the main points in your complaint.

1. A physical rewards card should have been given to you the day you filled out the application. If you were never given one, any cashier can look up your account via the phone number linked to the account. You also have the option to sign up for a new account in store and making sure that you remove the physical Rewards card from the pamphlet you fill out.

2. Rewards credit is only earned for purchasing specific items in store or online and does not apply to total dollars spent. For example: Rewards members receive 10% back on all ink, toner, and paper purchases at all times.

If you purchased $1,000 worth of ink, toner, or paper, you would be eligible for $100 in Staples Rewards. If you purchased $1,000 worth of, let's say, computer equipment, there would be no rewards gained from that purchase unless there was a current Rewards promotion running for those items.

3. Rewards credit can be accessed via Staples.com. You can log in by clicking the "My Account" button at the top of the page and then select "Staples Rewards." If you've never redeemed rewards before online, you will need to create a login for your account using the phone number linked to the account and your Staples Rewards number, which can be found on the physical card or any receipt from a transaction you used your Rewards account with. This is a quick and simple process that does not take longer than a few minutes.

Staples is an environmentally-conscious company, so our Rewards credits are sent electronically to reduce waste. They will need to be printed out to redeem, or you can pull them up on your iPhone or mobile device and shown to a cashier upon checkout.

4. Staples Rewards credits do have an expiration date. If they are not used by that date, they cannot be redeemed or rolled over to the current Rewards period. My best advice would be to keep up with your rewards using your online account to stay aware of the expiration date as well as your current rewards.

Regards,

-Store #1833