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Report: #1068345

Complaint Review: Star Auto Body - Pantego Texas

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  • Reported By: Michelle S — Mansfield Texas
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  • Star Auto Body 3640 West Pioneer Parkway Pantego, Texas USA

Star Auto Body, Ulrick Washington, Ulrich Washington, James Washington Scam Artist, Lies about cost, Does Shitty Work Overall, No Attention to Detail Pantego Texas

*Consumer Comment: Fast, Professional Service! Star Auto Body does the best work around....hands down!

*Author of original report: A Group Of Liars With Not All Facts!

*Consumer Comment: COMPLETELY AND UTTERLY FALSE

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 This guy Ulrick Washington is a real piece of work.  We used to own a successful shop beside him in Arlington/Pantego and he turned out to be a liar, a cheapskate, and has terrible customer service.  We had to move our shop to another location (and since we're growing :)) because of his terrible work ethic; He would tell ppl that after body work he would send them next door to us for mechanical (engine) repairs and he would actually get his own employees who are not mechanics and have no engine repair experience whatsoever to work on the cars. Then the customer would come back or we'd see them at car shows and they'd be mad about how their car was running. We then would have to tell the customer that "Ulrick never sent us your car like he was supposed to" and that he was taking a cheap way out to make himself more money. How dishonest! Save yourself from being ripped off and never take your vehicle to them at Star Auto Body for any work whatsoever.

I am in the process of filing a defamation lawsuit against Ulrick and Star Auto Body, since he now ran my new company through the mud (due to jealousy) and got his brother to post a bad review on us. We've never done any work for his brother so he has no right to say anything about my company. Or, this is a fictitious character review just to get at us.

We are a restoration shop and bought a 1955 Chevy Truck so we could show our work and what great things we do. We disassembled the entire truck, prepped down to metal every piece, and got it ready for paint. I'd say Star (initially) did about 15% of the work on this entire truck. The first time, his body guy repaired the dents and then they painted the truck. Of course the first day anything comes out of paint - it will look good, until the true, bad prep starts to show through. This truck has never been in the sun, we did not even have it one month and Ulrick/Star Auto Body thinned the paint out so much (for him to make money) it already had chipped and cracked around windows. We also saw how parts of the paint would bubble up (this is from not allowing coats to dry before applying the next one) and then when the bubbles pop, then begin to peel away as large areas of paint that come off the truck. This happened with the lower part of the truck, where the green is. So, when we moved to our new location we installed a paint booth, and hired an awesome body guy with over 30 years experience. For a couple months we could not show our truck at car shows since we had to repair the paint on most of the truck!! We had to fix Ulrich's bad work. We chose to never bring it back to him since I am better off not dealing with him - It was a nightmare doing business with him: I gave him cash and had to write my own receipts, He never returned phone calls or kept us updated on the truck, He let the truck sit for a long time before they actually worked on it, He tried to say I did not give him $2,000 one day and I did (after he checked his bank account, he realized he was in my face for nothing)...the list can go on and on.

So, Yes, we will definetly take full credit for building this truck because no matter how you look at it = We Did Entirely!! Frame, Wood, Bed, Bolts, Engine, Interior, Windows, Prep, Body Work, Paint (corrected) = we did most of it and that's what matters!

Oh, and his guys and him at Star Auto Body have no attention to detail: They lost a bunch of expensive bolts I bought for the truck and never paid me for them!

In Summary, Since I could write a book about this guy:

1) Poor Customer Service

2) No Attention to Details

3) Lies about pricing; He will quote you $4k for paint job but you will pay $7k

4) Has no respect for women and down-degrades them

5) Will not apologize even if he's in the wrong

6) Quality looks good at first, but to make himself more money he thins out paint and it starts chipping and bubbling

7) Needed money from me every couple of weeks, and finally, I told him until you finish my truck you are not getting any more money! At this point I already gave him $5k.

8) Takes an extremely long time for job to be complete, every customer of his says so.

9) This guy does not need to be in business at all! This is apparently his side business and it shows. He lures ppl into getting work done, then there is many issues with the outcome. He has terrible customer service skills and treats ppl like crap when the money is gone. And, he's almost never at the shop when he's needed.

Avoid "Star Auto Body" please! Research reputable companies in the area who have actual good reviews and save yourself stress and being ripped off. Also see other customer of his that posted on Rip Off Report - these ppl do not make this stuff up!

This report was posted on Ripoff Report on 07/19/2013 08:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/star-auto-body/pantego-texas-76013/star-auto-body-ulrick-washington-ulrich-washington-james-washington-scam-artist-lies-1068345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Fast, Professional Service! Star Auto Body does the best work around....hands down!

AUTHOR: Anthony & Natosha C. - ()

POSTED: Saturday, July 20, 2013

We took our BMW 745Li to Star Auto Body for a complete paint job. Our car looked as though it had been through a war zone. There were too many scratches to count, a 4 inch dent in the door and numerous other concerns. 

We picked our car up yesterday & I almost didn't recognize it. Not only did Star Auto Body return our car to its original paint color & brilliant shine, they went WAY above & beyond and took care of several other items, that were not included in our original scope of services, at no additional cost to us-to ensure our finished product was perfect!

Our car was completed before the scheduled date and looked better than I could have imagined. 

I rarely write reviews because I don't often receive customer service that warrants it. My experience with Star Auto Body is something I had to share. 

I'm a satisfied customer and won't hesitate to trust my next project to them!

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#2 Author of original report

A Group Of Liars With Not All Facts!

AUTHOR: Michelle S - ()

POSTED: Friday, July 19, 2013

 Jeff, Did you EVER gripe to Ulrick the way you griped to us about the quality of your green car's paint job? For someone so dis-satisfied, you sure are quick to defend him. You all are full of a lot of crap and you need to not speak until you know facts, which is all the ppl defending him do not! We know what really happened and that is all that matters!

Tell your best friend to get his darned work ethics in order or he will fail! He treats everyone terrible and that's a fact! He has other cars he painted that he can take credit for. Sounds like he wants a free ride to me. There's also a defamation lawsuit coming since he's too little of a man and has to get his brother to handle issues for him.

We are taking credit where credit is due...period. You all need to shut your mouths and run your own business and allow us to run ours or this will be a larger legal matter than you think. We are very busy therefore, there are some minor flaws left on the truck, but we fixed the big ones. Between the time the truck left Ulrick's and the several months we've had it...YOU ALL DO NOT KNOW WHAT WE DID TO IT...SO UNTIL YOU KNOW, CLOSE THOSE TRAPS!  

I hope more ppl expose him just like the guy w/ the 67 Mustang did, at least he's smart.

Oh, and nothing's wrong with the Cadillac, and that's funny, we never touched the wiring. You all are just mad because I pointed out a bunch of wrong stuff and he does not want to grow up and deal with it. Just the other day I saw the Cadillac running around with the engine we installed in his car and it runs like a champ!

Warning: Stay out of our business and worry about your own lives. You all act like High School Boys...

Have a nice weekend!

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#1 Consumer Comment

COMPLETELY AND UTTERLY FALSE

AUTHOR: jd.alexander - ()

POSTED: Friday, July 19, 2013

 I CAN PERSONALLY SAY THAT I KNOW FOR A FACT THAT THESE PEOPLE ARE LYING. I AM JEFF ALEXANDER AND I SAW FIRST HAND WHAT WAS DONE TO THE 1955 TRUCK THAT MICHELLE IS LYING ABOUT. THIS TRUCK WAS A PIECE OF "-HIT" WHEN STAR AUTO BODY GOT IT. THEY WERE WORKING ON A 1972 CUTLASS OF MINE AT THE SAME TIME AND I COULD NOT BELIEVE THE THE DEAL THAT MICHELLE AND SHAWN WERE GETTING FOR THIS TRUCK.

AFTER IT WAS ALL SAID AND DONE, I KNOW OF A GUY MR. WILBUR GREEN THAT CALLLED EVERYTHING AUTOMOTIVE AND HE WAS GIVEN A STORY THAT "THEY" DID THE COMPLETE TRUCK PAINT BODY AND ALL. THAT IS AND WILL ALWAYS BE A LIE. THIS PAST WEEKEND THERE WAS A SHOW BY ROCKING RODS AND I SAW THE TRUCK THERE AND TALKED WITH SHAWN AND HE SHOWED ME A SMALL AREA THAT NEEDED TO BE FIXED AND I TOLD HIM TO JUST CALL MY GUY AT STAR AND HE KNOWS HE WILL TAKE CARE OF IT, BUT SHAWN SAID THEY COULD NOT BE WITHOUT THE 55. THE REASON BEING IS BECAUSE HE KNEW THAT WORD HAD ALREADY GOTTEN OUT BOUT THEM TAKING CREDIT FOR DOING THE 55, AND IF HE APPROACHED STAR THAT HE WOULD NOT BE ABLE TO LIE ABOUT TAKING CREDIT. SO IF THEY "FIXED" THE BAD WORK, THEN WHY IS THERE "STILL" SOME ISSUES...HMMMM MAYBE ITS BECAUSE THEY DID NOT FIX ANYTHING BECAUSE THEY CANT.

I ALSO RAN INTO A CUSTOMER THAT THEY PUT A MOTOR INTO A LATER MODEL CADILAC AND THE GUY WAS VERY UPSET AND MAD ABOUT THE JOB ESPECIALLY THE WIRING THAT HE SAYS SHAWN COBBLED UP. I NORMALLY WOULD NOT RESPOND TO SUCH A REPORT BUT I KNOW FIRST HAD WHAT A CLASS ACT THESE GUYS ARE AT STAR AND FROM WHAT I KNOW FOR A SHORT WHILE ABOUT MICHELLE AND SHAWN, IT IS QUITE THE OPPOSITE. TAKE MY RESPONSE FOR WHAT ITS WORTH BUT THE PROOF IS IN THE PUDDING, THE 55 WAS DONE AT STAR AND HAS NOT BEEN TOUCHED SINCE, AND IT HAS WON TROPHIES AT CAR SHOWS CAUSE IT WITNESSED IT. IT ALSO STRIKES ME THAT THEY ARE TRYING DO RESTORATIONS, BUT HAVE NOT TOUCHED THE BAD WORK. THE BOTTOM LINE IS THAT YOU ALL TRIED TO TAKE CREDIT FOR THE TRUCK AND WHEN FOUND UPON YOU ALL DECIDED TO FILE A REPORT, THATS LAME. IF YOU WANT TO DISCUSS ANY OF THIS PLEASE CALL ME JEFF (((REDACTED)))

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