Starbucks Corporation fred talai is cheap and selfish, he offered me no resolution to my problem, he gave me nothing for my Inconvenience, he came up with excuses, he does Not Care! Santa Monica California

I went into your Starbucks store located at: 1356 Third Street Promenade, Santa Monica, California 90401(310) 458-0266 and did NOT have a very good Starbucks Experience.

I arrived just a little bit before 6:00 p.m. and at around 6:00 p.m. continuing onwards, Your Room Temperature was EXTREMELY COLD and UNCOMFORTABLE during my Starbucks Dining Experience!

I did complain about it and was told that they could do absolutely NOTHING ABOUT IT!

This is far what I expect as a Very Loyal Starbucks Gold Card Customer for the past seven (7) years!

Not only that, but in your window to the left of the cash register, there is a sign that says Bagel with Cheese for $1.50 and when I asked about Cream Cheese since that is a Type Of Cheese, they tried to Charge ME Way More For It which is Totally Unacceptable, nor is there a price mentioned in the window stating that Cream Cheese is EXTRA!

That is Not Very Honest Advertising!

To make matters worse, in that exact SAME WINDOW, there is also a sign that says that You Can Get A Bagel With Salmon for $3.95 and when I asked for that, I was told that they do NOT have any Salmon in the store.

Another Bummer!

When I asked when they will be getting more, I was told that Very Few People Like Salmon and for those reasons, they do NOT have it in stock!

What a lovely Excuse!

If that is the case, then Why Do You Advertise It On Another Misleading Sign If You Are Not Going To Have It Made Available For Your Customers?

That is Not Cool, Nor Acceptable!

One More Thing: I see that You have a New Game called "Starbucks For Life" advertised behind the cash register. When I asked one of your employees questions about the game such as if You Can Play Every Time You Order Something, her response was that she did Not Know Anything About The Game and referred ME back to the website.

I am just Not sure what your staff are there for if they are NOT properly trained to answer your customer's Very Simple Questions.

Overall, my Starbucks Experience at this store was definitely NOT of Starbucks Quality and for ME being a Gold Card Member for such a long time, I deserve and expect Much Better Service than what I had received at your store this evening.

Thank you.

Sincerely yours,

Howard P S
Angry and Upset Loyal Starbucks Gold Card Customer

/HPS

PS: I did send a copy of my complaint to Mr. Fred Talai, their District Manager and he did absolutely Nothing for ME as his customer!

He is so d**n Cheap and Selfish!