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Report: #1350257

Complaint Review: Starling Capital - Ajeltake Isl

  • Submitted:
  • Updated:
  • Reported By: Yan — toronto Ontario Canada
  • Author Confirmed What's this?
  • Why?
  • Starling Capital Ajeltake Road Ajeltake Isl, Marshall Islands

Starling Capital Scam broker will not let you withdraw your money! Ajeltake Isl

*UPDATE Employee: Starling Capital Customer Relations

Show customers why they should trust your business over your competitors...

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I have requested to withdraw my money from them over 2 weeks ago, i contacted them in any way possible ( phone, chat, email, spoke with 2 different brokers) and each and eveyone has a different story to tell me. the chat representatives tell me they dont know whats the issues, the broker tries to convice me to keep investing or use thier automated robot, even tho i told them 10 times i do not want anything to do with them and i just want my money back at the end of the conversation they tell you okay will process your withdraw and hang up as fast as they can. thier costumer support telling my withdraw been approved ( even tho i can clearly see that its still in pending mode) and i should have it in my account with in few days.. which i did not. 
basically its been over two weeks already of me getting bounced around between thier compny repsentives and getting s* all back

 

This report was posted on Ripoff Report on 01/16/2017 03:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/starling-capital/ajeltake-isl/starling-capital-scam-broker-will-not-let-you-withdraw-your-money-ajeltake-isl-1350257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#1 UPDATE Employee

Starling Capital Customer Relations

AUTHOR: Anna Robinson - (United Kingdom)

POSTED: Tuesday, January 17, 2017

Dear Trader,

My name is Anna Robinson and I am the customer relations manager at Starling Capital.

Your case is on my desk, and I would like first of all to express our sincere apologies for any inconvenience
which might have affected your trading experience with us. I would like you to feel confident that Starling Capital
will work diligently to correct this. 

I will be reaching out to the finance department on your behalf so that we can make things right.

I will be updating you in regards to your case with my findings.
I invite you to contact me at anna.r@starlingcapital.com so that we
can work closely to resolve this.

Thank you for your understanding and loyalty,

Warmest regards,

Anna R. 

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