Report: #1061668

Complaint Review: State Water Heaters

  • Submitted: Mon, June 24, 2013
  • Updated: Mon, June 24, 2013
  • Reported By: Barry — Los Altos Hills California
  • State Water Heaters
    500 Tennessee Waltz Pkwy
    Ashland City, Tennessee

State Water Heaters Did not provide warranty support on water heater Ashland City Tennessee

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My State water heater failed after 6 years. I had two plumbers tell me over the phone that "almost always" this was a problem with a thermocouple. The knowledgeable handyman with me said the same thing. State said unless I could give them a multi-meter reading, they would not replace the thermocouple despite 3 “experts” pointing to the same cause. The other failing part, the electronic ignition, they agreed was bad, but they said my unit was out of warranty by 10 days as determined by its manufacture date. I told them there was no way that a water heater gets manufactured in Tennessee and shipped to California and installed within 10 days. They said they needed a proof of purchase from 6 years ago despite that argument.

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