Report: #702204

Complaint Review: Station Casinos

  • Submitted: Thu, March 03, 2011
  • Updated: Mon, March 07, 2011
  • Reported By: J B — Las Vegas Nevada United States of America
  • Station Casinos
    Multiple - 2400 Rancho Dr
    Las Vegas, Nevada
    United States of America

Station Casinos Gift card rip-off Las Vegas, Nevada

*REBUTTAL Owner of company: Gift Card Expiration

Show customers why they should trust your business over your competitors...

Warning - do not purchase gift cards from any of the many Station Casinos…unless they are to be used promptly.
 
We tried to pay for our dinner with a $100.00 Station Casinos gift card at Red Rock last week, and it was summarily rejected...not even worth a tooth pick!
 
Red Rock Station Casino management informed us, regardless of value, each card must be used at least once within 30 days of purchase.
 
And, they also deduct $10.00 an “administrative fee” to keep track of how much they owe for each following month. This is allegedly stated on the back of the card (probably in fine print of course).
 
They certainly did not reveal this practice to us when the card was purchased. This means it is possible to lose the entire value of the card within only 30 days!!!! What a rip-off. We wonder if a bankruptcy issue really Station Casinos this badly.
 
This has really torqued our jaws - We are locals, will be reposting this comment on various web sites, and will be recommending family and friend visitors to Las Vegas avoid all Station Casinos. 
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This report was posted on Ripoff Report on 03/03/2011 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/station-casinos/las-vegas-nevada-/station-casinos-gift-card-rip-off-las-vegas-nevada-702204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Gift Card Expiration

AUTHOR: Station Casinos - (United States of America)

Dear Guest-
We are sorry about your experience. We would be willing to look at your card and try to determine the exact situation. All of our cards are available for use for 12 months. After twelve (12) months and continuing monthly thereafter until the remaining balance on the card reaches zero, the issuer shall charge a monthly card account maintenance fee of ten dollars ($10) per month.


While this does not resolve your experience, we are willing to look into your card specifically and seek a solution for you. Please reach out directly to us with your contact information so we can address this issue.  You can contact us at socialmedia@stationcasinos.com. Thank you again for your feedback and we look forward to hearing from you.
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