ED Magedson – Founder
Statreway Auto TransportInternet USA
Statreway Auto Transport Piss Poor/Non-Existent Customer Service AFTER the order wheeling Illinois
One car to pick up in AZ and deliver to WA.
Was on a short schedule because of a prescheduled trip overseas.
Gave them 11.5 business days and 15.5 calendar days to arrange shipping. No problem, they said.
With 5 business days to go, I gave them an increase in fees of 42% to try to get it done. Got Rachel on the phone 1 time and she said making my schedule was doable.
Sent numerous emails to Rachel, numerous calls to Rachel and staus team - never reaching a person but leaving messages. Never a return call!
Ended up making expensive short notice airline reservations to fly down and drive back.
A wasted 2+ weeks of my life.
Don't know if all the transport companies are this incompetent but you should try any other one except Stateway.
This report was posted on Ripoff Report on 06/20/2014 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/statreway-auto-transport/internet/statreway-auto-transport-piss-poornon-existent-customer-service-after-the-order-wheeling-1156359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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