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Report: #1353678

Complaint Review: STEADFAST COMPANIES - IRVINE California

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  • Reported By: OUTTHEZESCUM — DALLAS Texas USA
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  • STEADFAST COMPANIES 18100 VON KARMAN AVE ste 500 IRVINE, California USA

STEADFAST COMPANIES Susan Sansbury - Christine Schoellhorn - Mona Salama - Kathleen Tran - Julie Phan INTENT TO DEFRAUD - TO VIOLATE CIVIL RIGHTS - TO MISREPRESENT - EVIL CORPORATION IRVINE California

*Author of original report: ADP VERIFIED NO REFUND OR REVERSAL / MORE LIES

*Author of original report: RODNEY F. EMERY / CHRISTOPHER M. HILBERT / DINESH K. DAVAR / SLUMLORDS

*UPDATE Employee: Response to Consumer Complaint

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Notice of Intent to File Suit
Against: Steadfast Companies

 Susan Sansbury, Leasing agent Louis C.

 

18100 Von Karman Ave. Suite 500 Irvine, CA 92612 United States

 

By: Douglas Edwin Shaw

1506 Shonka Dr 
Carrollton, TX 75007
214-336-2898

 

Dear DOUGLAS,

Thank you for submitting your application to Dawntree. We are excited that you are interested in living at our community.

This email confirms that we have received your online application fees payment. Please save this email for your personal records.

PAYMENT INFORMATION
Payment confirmation number: 604629043
Payment Date : 3/18/2016
Payment Amount: $320.00


To view or edit your online application account, click the link below and select the Applicant Login tab.
dawntreeapts.com

In the meantime, if you have any questions about the application process, please contact us at: (972) 492-6131.

PROPERTY:
Dawntree
1834 East Peters Colony Road
Carrollton,TX 75007
Dawntree@SteadfastLiving.com

Thank you,
Dawntree
1834 East Peters Colony Road
Carrollton, TX 75007
 ****************************************************************************************

After I was unable to complete the application online due to technical difficulties I contacted your office and Louis asked me to just come on down. So I did. …but let me back up a bit. I had visited your complex earlier that week and walked with Louis and advised him of my situation and pointed out my credit was trashed but was assured nothing could hold this back as long as my background was clean and it was. I was assured that when I came in that Friday that the decision would be made then and the manager would be there, the decision maker, something I was adamant about because I was not going to be played and put off and that is exactly what happened. That Friday I stopped in because of those technical difficulties trying to fill out the application at work, then onsite at the complex Louis filled in the application when I advised him I was wanting to finish it, not him, but he kept on plugging in information and said to me after submitting the information, what was supposed to be an application fee, not a deposit, I find he took $320.00 which was not authorized and then told me I was declined by the system and he would have to get the manager to override that. I say okay, the manager is in right, and exactly what I voiced up front not to happen, happened. He said the manager was not there and voiced his apologies for doing what he had just done. He says the manager is out and out until next week. I left and called back in and asked for the manager, not the assistant manager whom had already shunned even talking to me there at the property. This black female that wanted to further make fun of me over the phone, humiliate me and my situation, and purposefully make fun of my anguish when she should have never taken the call. Purposefully trying to make me squirm and not for one moment going to treat me like a human being. My civil rights were so violated by the way the application was taken over and fraudulently input, by the misrepresentation of already being a shoe in, by taking more than the allotted application fee. I was not privy to the final application and was kept being assured while he filled it out at my insistence that I see what he was filling out.

This whole process was fraudulent, was misrepresented, and in the end they made me squirm to no end. Multiple phone calls were met with deceit and misrepresentation and games from Susan Sansbury and their corporate office in OrangeCounty. I finally get the phone number to Susan Sansbury and just when I thought I had someone on the line that would treat me like a human she turned and further tried to humiliate me and make me squirm. She denied having any knowledge of the situation and in mid sentence told me she talked to the asst. manager there and was told I was rude and then said she will send my money to me. I said I do not have an address to send the money to and she hung up on me. She purposefully made me suffer and violated my civil rights by doing this. Her purposeful intent to cause me great mental anguish was apparent and after taking more than the amount intended I found myself without recourse and without a roof over my head. I had no money to continue to look for an apartment and this act caused me to be homeless, causing me to sleep in my truck. Still more phone calls went ignored and not one person from the company would take responsibility. I was treated like trash and the intent they had was to continue to harm me and my situation.

 

I am filing suit against STEADFAST COMPANIES, SUSAN SANSBURY AND THE AGENT LOUIS THAT FRAUDULENTLY TOOK ME FOR THAT WORST RIDE OF MY LIFE.

 

Searching Steadfast Company social media I see how well they talk about treating people but this is directly the opposite and the harm it caused me still causes me anguish to this day. The humiliation of having to sleep at my company property in my vehicle and having them take all the money I had was overwhelming. I mean to see this company pay for the intentional harm they inflicted upon me, the fraud the committed, the misrepresentation and violation of my civil rights.

 

 

Your managers had their fun with me back on March of 2016. Your managers including Susan Sansbury will be named in the lawsuit against your company for violating my civil rights and intentionally trying to cause me mental anguish as will be laid out in a court of law. They intentionally sought to cause me harm mentally and physically. 

This report was posted on Ripoff Report on 02/02/2017 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/steadfast-companies/irvine-california-92612/steadfast-companies-susan-sansbury-christine-schoellhorn-mona-salama-kathleen-tran-1353678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

ADP VERIFIED NO REFUND OR REVERSAL / MORE LIES

AUTHOR: - ()

POSTED: Saturday, February 11, 2017

In response to your taking this as a learning lesson, that is a deceptive manipulative lie. The fact none of you have stepped forward to remedy this with every contact I have tried to make is horsehockey and debunks that statement. You play the "tonality card" to weasel out of responsibility and have intentionally let this go on for this long also shows you are full of it because if it were a learning lesson someone would have stepped up a long time ago, again showing your full ot it. That is a pathetic script you must follow when all of your actions tell a different story and the nationwide reviews show the exact behavior of not giving a d**n whom you run over. So save the pathetic attempt to try and make yourselves look good in the face of the facts. It is my opinion based on my experiences that your company is trash, treats people like trash and any further garbage you try and throw out there stinks like the worst landfill in our nation.

THE MONEY - ADP verfied your company charges went through on 3-20-16 for $320.00 and was never reversed, was never refunded as you say it was put back on my card. They are sending me statments to that effect to further my proof that you just lied. You are a deceptive manipulative liar.

You say I have no proof but indeed I do and you will prevail at nothing but being recognized as the corporate slumlords your actions, deceptive statements and lies dictate. 

DTPA - Your company was and is still being deceptive, manipulative, dishonest, and is absolutely corrupt in my opinion now based on your actions and scripted weaseling response. You all still intentionally seek to cause me grief at holding my money and further lying about it and trying to doctor the situation in your favor. 

AGAIN, taking a look at your nationwide reviews, talking to many you have shown this same behavior with shows your true colors and backs my stance and voice that you are liars, deceptive and manipulative. 

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#2 Author of original report

RODNEY F. EMERY / CHRISTOPHER M. HILBERT / DINESH K. DAVAR / SLUMLORDS

AUTHOR: - ()

POSTED: Friday, February 10, 2017

Your company is practiced at ignoring anyone that calls to complain by default, that is the track record and history of your company as posted by many, as per my conversations with many. Amazing, none of you that I have demanded my money from will ask for my address to send it to, they just clam up and play god no matter the tone. That is your default position, you all ignore everyone hoping they will go away and are now mad that I am voicing it for all to see. That is your corporate stall tactic and master plan and if not, why have not one of you asked for my address to send my money?  My demand for my money has been clear and you all get your kicks by ignoring any request, demand that asks to send my money. You are a sick bunch to now get mad at me voicing this, a sick bunch in that not one of you will make a phone call to your accounting department to send my money. You all are slumlords to a "t". All of you hide like roaches when the light is turned on, when asked for my money, but come out when you finally see I am voicing your tactics for all to see.

When you take a persons last dime fraudulently, deceptively and then intentionally refuse to let me give the address to send it to is sick even when I had given in to that conversation to Susan Sansbury. All I was finally trying to do was rattle off my address to get it to. I was shocked because she denied and lied having knowledge of the situation, hence the conversation was extremely cordial and in mid sentence to start slamming me for conveying to her what happened and then admitting to me she talked to that assistant manager and got how rude I was. This was jaw dropping. I had already given in and tried to rattle off the address and she intentionally hung up on me knowing that was all I wanted. I told her I had no address at the moment and was homeless for a few days and she took that and intentionally sought to harm me with that knowledge of my situation. What is even more profoundly evil is for her and you all to knowingly deny the simple kind request of where to send it to in this entire time in between. Susan Sansbury actions that day, and all of yours since, is vile, dispicable and is being done with the full purpose of harming me financially and continuing to make me suffer. Not one of you I have contacted ask for my address or will have someone with integrity get my address to send my money. All of your actions show you all are so powerful you can continue to crush a person for approaching you with the complaint and demand for my money no matter the tone. You all allowed it to get to this point by ignoring every request and you finally respond with threats instead of asking me for my mailing address again shows you all to be one sick bunch of evil that can't lift a finger to mail me a check. There is nothing Christian, human, or ethical for that matter for her actions and all of yours since then. You all have perfected the art of making someone squirm and use someone's tone as an excuse. Not one of you will come out of your roach motel until now and it is only to get mad about being outted. Face it, this is your corporate business model and you all are being outted for your actions and still have the intent to hold my money and deny me what is mine. Your nationwide reviews show that same pattern and when it comes to class action it is more than just me you all have wronged and more than my voice you will answer to. The pattern of your company and tactics are clear nationwide and solidifies what I am voicing. 

SEND MY MONEY AND I WILL RETRACT THE TRUTH ABOUT YOUR COMPANY THROUGH ARBITRATION!!!! 

 

 

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#1 UPDATE Employee

Response to Consumer Complaint

AUTHOR: - ()

POSTED: Friday, February 10, 2017

Steadfast Management Company, Inc. (“Steadfast”) has received your consumer complaint.  Thank you for bringing this matter to our attention.  Steadfast strives to have a positive relationship with the prospective residents of the properties that it manages.  We recognize, however, that incidents may arise in which an applicant is dissatisfied with our customer service.  When such incidents do arise, they can often be a useful tool for helping us to improve our customer service.  We are hopeful that proves to be the case with your complaint.

As a preliminary matter, your myriad communications to a multitude of Steadfast employees at both their work and personal social media accounts is neither appropriate nor productive.  Given your propensity for abusive, harassing, and threatening communications, please be advised that no one from Steadfast will respond to any communication from you regarding this matter unless it is made in writing and sent to Steadfast Management Company, Inc., Attn: Associate General Counsel, 18100 Von Karman Avenue, Suite 500, Irvine, CA 92612.

With respect to your application at Dawntree Apartments, we apologize that you were dissatisfied with the denial of that application.  But your dissatisfaction does not amount to any wrongdoing or liability on the part of Steadfast.  Sympathetic to your situation, we agreed to refund all money that you paid in connection with the application.  Specifically, on or about March 18, 2016, Steadfast reversed the $320 credit card payment that you made in connection with the application.  It follows that Steadfast did not retain any of your money and thus disputes and denies your assertion to the contrary.  The accuracy of Steadfast’s assertion can be readily verified by your own review of your credit card statement.

As a result, your threats to sue Steadfast and its employees are unavailing, and any lawsuit brought by you would be without probable cause and devoid of evidentiary support.  We will vigorously defend against any such lawsuit and seek our attorneys’ fee and costs incurred upon prevailing.

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