• Report: #577145
Complaint Review:

Steak And Shake

  • Submitted: Wed, March 03, 2010
  • Updated: Wed, March 03, 2010

  • Reported By: sheila — orlando Florida U.S.A.
Steak And Shake
university blvd orlando, Florida United States of America
  • Phone:
  • Web:
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Steak And Shake rude service, bad management , never changes they hire jerks and idiots consistently orlando, Florida

*Consumer Comment: Did you ever think...

*Consumer Comment: I have lost track..

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 anyone who goes to a steak and shake can understand it's very poor management and service that you find there. If you eat inside, generally you will get pretty good service, only because the servers are wanting a good tip. Go through the drive thru and depending on the time or day it can be good or bad. Have had problems with this steak n shake many times and for years with the night shift. Mgr by the name of Pat, who despite complaining many times, instead of being reprimanded for her ignorant and rude attitude was promoted to manager. i think that's a problem with this society that there are classless morons who are managers of places, who do not have customer service abilities, and are abusive people and seem to lack any skill at all. These are the same people who are running the other idiots beneath them and then you get the kind of customer service you will end up receiving, which is none.

If you go durign the day the day shift is generally pretty nice from experience, but during the night that particular employee is always working there. I've eaten inside this location with no problem, but the drive thru can vary off and on. There is an obese hispanic manager too who is very rude...it seems uneducated idiots who are managers at these fast food joints, feel they have the place to be abusive to customers. I went through the drive thru only to receive negative treatment from the drive thru employees, seemingly even ruder treatment from the creepy manager , pat, who was trash talking me to the employees... who instead of having them hand me my food, had to come to me and rudely hand me my food, because she knows I do anything to avoid having any contact with her.

She came handed me my things in an angry abusive and rude way with a really bad attitude as if something wrong had been done... how immature is it for a manager to act in such a juvenile way and to also trash talk people, for no reason, and come and hand them their items in a rude way... for no reason at all...just because they seemingly just have problems....there was no reason for this person to be rude in any way or to behave ni this way...absolutely none....simple drive thru order which should've been given with no problem...no hassles and no attitudes...why are idiots like these people even managers of any place....or location when they lack the ability to be anywhere near normal or professional and are only rude or mean or abusive....why are they also allowed to mistreat or be rude to people for no given or rational reason except thats the kind of mean people they are... it isn't just this steak n shake it's many of them...

too many rude and immature people working there who aer rude to customers as well and treat them in a negative or mean way.....worse I personally complained to the management in the past and received nothing except mistreatment from general managers as well who then promoted the person I was complaining about. The moral fo the story is, managers instead of reprimanding jerks and abusers just promote them to higher positions which they do not have the skills to take on....and allow them to continue with their mean or abusive behavior towards others especially customers

This report was posted on Ripoff Report on 03/03/2010 12:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/steak-and-shake/orlando-florida-/steak-and-shake-rude-service-bad-management-never-changes-they-hire-jerks-and-idiots-c-577145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Did you ever think...

AUTHOR: Cera - ()

Did you ever think maybe you are the problem? Not to point fingers here or anything, but it seems like the main, consistent factor in these circumstances is YOU! Just you, because I am fairly certain all these people you whine about don't know each other and say "Oh hey so-and-so you know that fat chick* that always complains is back, let's call so-and-so who works across town to tell everybody else with a drive-thru to be an arse to her."

Maybe Miz Pat was having a hard time in her life, you don't know her from adam, MAYBE her husband was dying of cancer and she didn't feel like working at all, let alone putting up with your bull. Maybe her mum is dying of dementia, maybe her favourite cat's gone missing, maybe she has a mental illness that causes her to have mood swings, or maybe, just maybe, it's just that you're a stupid bint. At the very least you must be dyslexic, seeing as you transpose every other letter in your writing, making it nigh impossible to read.Get a life, quit whining so much, and maybe you'll be a happier, better person (doubtful, but hey.). I think, from the way you talk and act on here, you deserve every bit of crap anyone gives you, and also deserve piss in your drink and boogers on your burger.

I happen to know the people in question quite well, and most all of them are very nice. Pat spends her nights breaking up drunken, spoiled college kid's fights and once tried to stop someone from attacking someone else (the guy had a knife! Seriously, he did.) she is one of the bravest and most hard working people you will ever have the PRIVILEGE of meeting, she loves everyone (till you piss her off) and will defend anyone who deserves it until her dying breath. You don't deserve to share the planet with her, let alone breathing space.

(*Seriously, I don't know you, but if you eat at as many fast food places as you whine about, and eat there as often as you whine about, you are at LEAST twenty pounds overweight, if not fifty, a hundred, or two hundred [or possibly you even weigh five hundred pounds, like the stupid cow that you are].)

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#2 Consumer Comment

I have lost track..

AUTHOR: Robert - (U.S.A.)

Of how many names you go by Melissa.  I think we have anonymous, Melissa, Alice, Fajita Girl, and now Sheila.  I am sure I missed a couple but if I did others will sure post those as well.

Have you run out of resturants in Orlando to complain about?  Because you wrote a report on this same resturant just about a year ago.


Here is some advise that I am sure you will never take but lets try again anyways.

1. Stop going to these places if they give you bad service.  I am sure that THEY would appreciate that.

2. Seek some professional help.  You appear to have some issues that a good mental health professional could probably help you with.

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