Report: #1124954

Complaint Review: Steam It Carpet Care

  • Submitted: Wed, February 19, 2014
  • Updated: Wed, February 19, 2014
  • Reported By: Jimmy — Live Oak Texas
  • Steam It Carpet Care
    10527 Perrin Beitel Rd Ste A103
    San Antonio, Texas
    USA

Steam It Carpet Care - San Antonio Agreed Upon Cleaning Date 4 Times and Never Showed San Antonio Texas

Show customers why they should trust your business over your competitors...

I prepaid for discounted service for this company to clean carpets in 4 rooms of my home.  The original scheduled date was a Friday at 3:00 PM.  I stayed around the house with phone in hand - NO SHOW NO CALL.  I sent an email and received a response.

By communicating through the email, I was told that they would come to my home on Saturday or Monday.  I agreed. 

I stayed home all day Saturday - NO SHOW NO CALL.  I am now thinking maybe on Monday.

On Sunday, I receive another email informing me that they would be at my home "tomorrow" (Monday).

On Monday, I stayed at home with phone in hand - NO SHOW NO CALL.  I decided to give up.  Monday night after 9:00 PM, I did receive another email, stating that they would be there on Tuesday.  I ignored this email and did not stay home.

On Tuesday, I received another email, stating that the tech showed up at my home and I was not present, so I forfeited my initial paid funds.

I have all emails that support everything I am reporting.  

The only issue on my part was that my profile had the wrong contact phone number prior to the first scheduled appointment, but that was corrected during that same day.  Still no one called me that day or any other time, so it is irrelevant.   I tried to contact them by phone a few times but if you can imagine, there is no telephone number available for customers anywhere on their site.  Isn't that strange?

 

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/19/2014 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/steam-it-carpet-care/san-antonio-texas-78217/steam-it-carpet-care-san-antonio-agreed-upon-cleaning-date-4-times-and-never-showed-sa-1124954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.