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Report: #483760

Complaint Review: Stefano Carboni - E-Sources - London Internet

  • Submitted:
  • Updated:
  • Reported By: AM — Sussex Internet United Kingdom
  • Author Not Confirmed What's this?
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  • Stefano Carboni - E-Sources 27 Old Gloucester Street Internet United States of America

Stefano Carboni - E-Sources Stefano Carboni of E-Sources taking money from me without authorisation Haywards Heath, Internet

* : Authorisation given by subscriber at time of signup

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We setup a 3 month trial account in 2007 with Esources, after this period we thought the account would stop working or we would be contacted about changing the account to one which is on going.

Stupidly we thought the account would be cancelled but it wasnt until 9 months after that we realised Esources had continued to take payment even though we had not used the account.

At this time we tried to contact Esources and sent a few emails plus tried to call but got an answerphone which we left a message on. Unfortunately we did not receive any responses to either of these.

After continuing to try and make contact to cancel the esources account (on one day I sent the same email about 100 times asking to cancel my account, using the esources contact us form so if you have a legitimate request I wouldnt use the form!) I still havent had any response.

The frustrating thing is I have tried to cancel the payment with our credit card company who we used to make the one off 3 month trial subscription payment with and they said they would contact the company to dispute the payments but esources came back and said we had a premium buyers account which is nonsense and last accessed it in July 2009 but we did access the account in 2009 to again try and cancel the account (which has now been suspended) but payments still taken.

After searching the internet I have found I am not the only person who has encountered the same issues with this fraudulent company.

We have contacted trading standards and they have it on file now about this terrible company and we will also be contacting watchdog and spreading the word about how poor their company is and how they rip people off. 

It is so annoying that a company who appear reputable con you and wont allow you to cancel.

This report was posted on Ripoff Report on 08/22/2009 03:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stefano-carboni-e-sources/internet/stefano-carboni-e-sources-stefano-carboni-of-e-sources-taking-money-from-me-without-aut-483760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1

Authorisation given by subscriber at time of signup

AUTHOR: eSources.co.uk - (USA)

POSTED: Sunday, August 23, 2009

Hi, please note our upgrade page at https://www.esources.co.uk/premiumbuyer.php describes in detail our subscription packages. You can cancel at any time without incurring a cancellation charge, plus there is no minimum contract. You have full control of when you cancel, and cancelling one of your subscriptions will not affect an already purchased period. Hope this helps.


For any assistance with our service please contact us through https://www.esources.co.uk/contactus.php (we do not currently offer phone support).

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