• Report: #625529
Complaint Review:

Steinhafel's Furniture-Madison, Wis.

  • Submitted: Wed, July 21, 2010
  • Updated: Wed, July 21, 2010

  • Reported By: Sealysleepqueen — veron Wisconsin United States of America
Steinhafel's Furniture-Madison, Wis.
Madison and Waukesha Madison and Waukesha, Wisconsin United States of America

Steinhafel's Furniture-Madison, Wis. 3 Years Use from Sealy mattress at Steinhafels -- poor customer service on defective mdse. Madison and Waukesha, Wisconsin

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Ditto to the woman from Lodi who posted in 2008 on replacement of her mattress from Steinhafels.

Hard to believe, this is the second defective mattress I got from them -- same brand.  When I contacted them several years ago the customer service went through the Madison store, and I got nowhere.  Eventually, after a ton of time and effort, they finally replaced the mattress.  They told me at the time they would only replace my mattress ONCE.  H-e-l-l-o ... so you are stuck with a second defective mattress at that point.  Why should I not have been surprised.

Unbelievably, the second mattress is actually also defective.

Now the customer service has been moved to the corporate center in Waukesha. They sent an "evaluator" to my home and he very easily "sighted in" that my mattress had a deep depression of two inches.  Unacceptable.    Who knows what will happen from here but at least they have come out as a token gesture.  They no longer make this model mattress -- hmm, wonder if others had problems with it, too!  When I was mattress shopping, they overemphasized how important it is that you replace the box springs when you buy a new mattress.  So, do you think they will "emphasize" that same importance now ... when it's "their dime?"  We shall see ...

Do the math:  If you extrapolate $800 over three years, you have now paid $267/year to sleep on your mattress and it's money out the window because you get to buy another new one in three years.  Sealy must be using cheaper products, or at least for what they sell to Steinhafels, and the product doesn't hold up at all; or, extremely poor quality control.

One has to wonder if they replace the mattress with a new model/design, what backup do I have if that turns out to be cheap and only lasts a couple of years.  It creates a situation where the consumer is made to look like a "complainer" when, in fact, the product is truly defective.  Manufacturers and their distributors should be honest and accountable if they want to stay in business. 

I will re-post to let you know the outcome.  At this point I am still going to give them a fair chance and go from there ... Just feel it's important to share my ongoing saga with them.



This report was posted on Ripoff Report on 07/21/2010 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/steinhafels-furniture-madison-wis/madison-and-waukesha-wisconsin-/steinhafels-furniture-madison-wis-3-years-use-from-sealy-mattress-at-steinhafels-po-625529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Steinhafel's Furniture-Madison, Wis.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?