• Report: #756868
Complaint Review:


  • Submitted: Tue, July 26, 2011
  • Updated: Tue, July 26, 2011

  • Reported By: CL — Prov Rhode Island United States of America
Internet United States of America

Stellarinfo Stellar Phoenix, Stellar-info.com, Stellarinfo.com, Refused refund after their software product failed Internet

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On July 10, I downloaded Stellars software and paid $39.00 US for it. When it did not work, I contacted their tech support team via chat, and the tech support team member said the software was not able to resolve the type of issue with my digital photos. When I asked for a refund, they directed me to send an email to orders@stellarinfo.com. I did and got a series of replies stating that my "refund cannot be considered". This included a set annoying emails stating they had "recieved no response from me."


This report was posted on Ripoff Report on 07/26/2011 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/stellarinfo/internet/stellarinfo-stellar-phoenix-stellar-infocom-stellarinfocom-refused-refund-after-thei-756868. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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